Credit and Collections Associate

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Review and manage credit-held orders throughout the day.

• Address customer inquiries via phone and email.

• Investigate claims and process adjustments for debits, credits, or denials.

• Research and resolve inquiries related to customer accounts, both internal and external.

• Foster positive relationships with customers within designated territories.

• Keep precise records of accounts, payment history, and status updates.

• Analyze account activities and credit exposure to inform credit decisions.

• Assist in account maintenance and documentation related to write-offs.

• Evaluate customer financial information to assess risk and suggest actions.

• Negotiate payment arrangements and account reconciliations within set guidelines.

• Resolve outstanding balances and discrepancies in accounts with customers.

• Recommend collection strategies, such as payment plans and shipment holds.

• Escalate complex issues and potential concerns to management.

• Stay updated with technology, tools, and industry best practices.

• Support additional projects and responsibilities as business needs change.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Customer-oriented with a knack for building productive relationships.

• Capability to manage multiple priorities in a dynamic environment.

• Ability to make informed decisions and offer thoughtful recommendations.

• Intermediate proficiency in Excel.

• Proficient in Outlook.

• Experience with SAP is an advantage.

• Familiarity with credit, collections, and financial account management practices.

• Knowledge of credit and bankruptcy regulations is preferred.

• Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

• High school diploma or equivalent is required.

• Prior experience in collections, accounts receivable, customer service, or related fields.

• Availability to work Monday through Friday, from 8:30 AM to 5:00 PM EST.

🏝️ Benefits

• Remote position with the potential for hybrid work arrangements.

• Collaborative and supportive team atmosphere.

• Opportunities to enhance financial, analytical, and customer service skills.

• Exposure to a diverse range of clients and business challenges.

• Continuous learning and professional development opportunities.

• Additional compensation may be awarded annually based on the company's performance and at the company's sole discretion.