This is a fully remote position, open to applicants in California.

📋 Description

• Oversee daily activities related to dispute management and collections.

• Conduct collection calls to clients concerning overdue invoices.

• Set up payment arrangements with clients.

• Address client account and billing questions via phone and email.

• Review client accounts to verify accuracy of invoices.

• Handle order releases and holds effectively.

• Administer customer claims efficiently.

• Collaborate with sales and other relevant departments.

• Ensure prompt and courteous follow-up on client inquiries.

⛳️ Requirements

• High school diploma is mandatory.

• At least 2 years of experience in accounts receivable or collections is necessary.

• Capability to manage multiple tasks in a dynamic environment.

• Strong attention to detail with a high level of accuracy.

• Proficient in MS Office applications; knowledge of ERP/Dynamics is advantageous.

• Excellent verbal and written communication abilities.

• Strong interpersonal skills with the capacity to use tact and diplomacy.

• High motivation and a team-oriented approach.

• Skill in performing mathematical operations including fractions, whole numbers, decimals, and percentages.

• Ability to adhere to detailed written and oral instructions.

• Outstanding organizational skills.

• Ability to identify and resolve problems swiftly using sound judgment and diplomacy.

• Proficiency in Microsoft XP, Outlook, Word, Excel, Access, and data processing/reporting.

• Typing speed of 40+ words per minute.

• Capability to remain seated for prolonged periods at a keyboard or workstation.

• Ability to occasionally lift or move items weighing up to 20 pounds.

🏝️ Benefits

• Equal Opportunity/Affirmative Action employer.

• An inclusive environment dedicated to diversity.