Collections Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and collect on allocated delinquent accounts in compliance with relevant rules, regulations, policies, and procedures.

• Reach out to delinquent members through telephone, mail, and electronic communications.

• Manage inbound calls from members, including timely return of voicemails.

• Assess member needs by analyzing individual loan data to identify potential causes for delinquency and collection capacity.

• Negotiate payment plans to restore accounts to current status.

• Monitor and follow up on commitments to pay and established payment plans.

• Keep precise and thorough records of communications related to member accounts.

• Perform skip tracing on delinquent loan accounts to acquire updated phone numbers and addresses.

• Send required notices to members at appropriate intervals.

• Assist members with processing payments over the phone and modifying or adjusting automatic payments.

• Evaluate accounts for deferment eligibility and execute deferments.

• Adjust late fees and minor balances in accordance with policy and procedure.

• Deliver outstanding service regarding general loan inquiries.

• Research, analyze, and address member payment history or FPI inquiries.

• Collaborate as a team to achieve departmental objectives for delinquency and abandonment rates.

⛳️ Requirements

• Minimum of 1 year of relevant experience is required.

• Demonstrated experience in handling challenging customer service scenarios and providing resolutions in a professional and tactful manner is required.

• Exceptional verbal, written, listening, and interpersonal communication skills.

• Capability to remain assertive and confident when managing difficult situations.

• Ability to multi-task and thrive in a fast-paced, goal-oriented environment.

• Proficient computer skills with the capacity to navigate various system applications and software programs.

• Proven ability to be organized, analytical, and resilient.

🏝️ Benefits

• 20 days of paid time off and 10 paid holidays.

• 16 hours of paid Volunteer Time Off.

• 401K Retirement plan with up to 6% employer match.

• Comprehensive Health, Dental, and Vision insurance, including various plan options.

• Health Savings Account with generous employer contributions.

• Employer-paid Life insurance, Short-Term and Long-Term Disability.

• Tuition Reimbursement ranging from $4,000 to $7,000 per calendar year.

• Extensive Learning and Development program that includes an annual professional development stipend.