Collections Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and oversee payment plans through the designated payment plan inbox.

• Supervise shared inboxes and address requests and correspondence within 24 business hours.

• Keep organized records of ongoing payment plans and ensure compliance monitoring.

• Record legal payments in VMS and categorize each payment for deposit purposes.

• Generate and retain backup documentation for every VMS deposit.

• Maintain payment records that are ready for audit.

• Prepare lien documentation and authorized liens for recording as indicated by the Lien Tracker.

• Communicate with residents about overdue balances prior to lien processing.

• Draft lien releases for accounts that have been satisfied.

• Organize approved accounts for legal referral as per the Legal Tracker.

• Ensure that all documentation is complete prior to referring to legal counsel.

• Liaise with attorneys regarding payments and the status of open accounts.

• Review daily email and voicemail communications.

• Interact with residents, site teams, attorneys, and legal contacts concerning collections matters.

⛳️ Requirements

• Previous experience in collections, accounts receivable, or a comparable administrative position — experience in community association management is highly advantageous.

• Exceptional attention to detail.

• Capability to handle a large volume of accounts, documents, and correspondence simultaneously.

• Professional proficiency in both written and verbal communication.

• Comfort in working within structured workflows and processes based on trackers.

• Competence in general computer skills and data entry.

• Dependable and self-motivated in a remote working environment.

• Consistent ability to meet daily and weekly deadlines.

• Familiarity with VMS or similar property management software is a bonus.

• Preference for candidates with experience in community association management, HOA collections, or property management.

• Preferred knowledge of lien processes, legal referral workflows, or collections compliance within a real estate or HOA context.

• Background in processing legal payments, managing payment plans, or working with attorneys on collections issues is preferred.

• Availability for full-time work.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and growth.

• Flexible working environment.