Creative Project Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take ownership of and enhance client relationships for retainer accounts, serving as the primary day-to-day contact.

• Comprehend client goals and nurture lasting partnerships.

• Conduct regular client check-ins and status meetings.

• Monitor retainer usage, hours, scope, additional costs, and scope expansion.

• Compile status updates and recaps.

• Recognize renewal timelines and assist in renewal discussions with the Director.

• Define and provide quotes for smaller projects and add-ons, including Qwilr proposal creations.

• Discover expansion and partnership opportunities and present them to the Director.

• Oversee NPS/surveys and escalate at-risk clients with suggested next steps.

• Aid in client onboarding, collect information, develop creative briefs, and arrange kick-offs and hand-offs.

• Create and sustain project timelines, statuses, and tasks in Monday.com.

• Facilitate the routing of deliverables through internal approvals from kickoff to delivery, including Pastel review setup.

• Coordinate communications, creative requests, and follow-ups with internal team members and freelancers.

• Dispatch client recaps and follow-ups while documenting feedback and approvals.

• Conduct quality assurance on creative deliverables, web designs, and coded websites for typos, brand consistency, and link accuracy.

• Address retainer-client requests, update website content, and assign tasks to Developers as needed.

• Support Sr. Creative Project Managers and the Director with meetings, recaps, task creation, and QA.

• Maintain Monday.com, project templates, and dashboards.

• Ensure freelance invoices are received and submitted promptly.

• Identify obstacles, delays, and unusual situations, collaborating with the Director and team leads to find resolutions.

⛳️ Requirements

• A minimum of 4 years of experience in client-facing account management, project management, or project coordination (experience in a creative agency is preferred).

• Exceptional client communication and expectation management abilities, with confidence in leading client meetings.

• Demonstrated capability to manage multiple projects of varying sizes in a fast-paced setting with outstanding organizational skills.

• A keen eye for detail, with strong writing, grammatical, and proofreading abilities.

• Familiarity with marketing and creative services and their workflows.

• Comfort in tracking hours, scope, and budgets.

• Highly proficient in project management software (e.g., Monday.com).

• Ability to build and maintain positive and productive relationships with diverse personalities.

• Persuasive, resilient, and capable of being firm with clients/team members when necessary.

• Self-motivated; highly disciplined and driven.

• Resourceful and inquisitive; able to find solutions and iterate frequently.

• Interest in enhancing processes and systems.

• High emotional intelligence and empathy.

• A sense of urgency, prioritization skills, forward-thinking, and meticulous attention to detail.

• Highly skilled in G-Suite, Monday.com, and Slack.

• Enthusiasm for progressing into a Sr. Project Manager role.

• Strong desire to create a positive impact for dedicated industries and clients.

🏝️ Benefits

• Health insurance (United) — FieldWrk covers 85% for full-time employees, 50% for families + optional HSA match.

• Vision/dental insurance — FieldWrk covers 100%.

• Two weeks of paid holiday rest at the end of the year.

• Flexible PTO policy — We encourage everyone to take 2-3 weeks off per year, in addition to our standard company holidays.

• Life, disability, accident, critical illness, and cancer insurance plans.

• 401k/retirement plans — Available after three months of employment.

• Paid parental leave.

• Experience exciting large-scale earthwork, demolition, mining, and construction projects.

• Join a company that values, trusts, and empowers its employees.

• Eligible for performance bonuses/profit sharing after 6 months of employment— we believe that when FieldWrk succeeds, our team should too.

• Remote work options and flexible hours within a 40-hour work week.