Creative Director, CPG

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and supervise a group of creative professionals, taking charge of hiring, onboarding, and daily leadership.

• Develop tailored growth plans, coaching routines, and mentorship opportunities for each team member.

• Ensure team retention by fostering trust, positive sentiment, psychological safety, and clear pathways for growth.

• Manage performance using the ARC framework; provide direct feedback and recommendations for raises and promotions.

• Oversee capacity planning and align staffing as client bookings evolve.

• Facilitate continuous training and knowledge-sharing on industry trends and tools.

• Engage directly with clients to communicate strategy, performance, and channel intricacies.

• Participate in day-to-day creative execution at an exemplary standard for priority accounts, escalations, and pitches.

• Provide executive-level oversight for pod accounts and direct support for complex or high-priority clients.

• Serve as the main escalation point for client issues within the Creative team.

• Enhance retention by delivering impactful creative solutions and identifying opportunities for expansion.

• Monitor client churn trends and proactively address early risk signals.

• Maintain product quality through responsible QA, ensuring no errors that could impact revenue.

• Lead creative product development through innovation, knowledge-sharing, brainstorming sessions, beta tests, and experimental projects.

• Collaborate with the Service Lead and platform partners on emerging creative trends.

• Keep a current understanding of the Power Circuit and nova ecosystem.

• Utilize AI technologies to improve and optimize business processes and drive results.

• Manage the growth and evolution of Creative’s product and craft.

⛳️ Requirements

• 7–8 years of experience in digital marketing/creative fields, with at least 5 years in an agency environment.

• Minimum of 5 years of hands-on, expert-level experience across various creative disciplines (copywriting, design, production, strategy, and/or post-production).

• Over 5 years of experience in team management, including performance management and development planning.

• A portfolio showcasing a history of conceptualizing, developing, and executing creative campaigns across multiple channels at scale.

• Proven judgment and credibility that has earned the trust of a team of creative specialists.

• Expert understanding of how creative functions within the larger marketing funnel and business strategy.

• Exceptional presentation and communication skills at the executive level, capable of advising senior client stakeholders and internal leadership.

• A visionary leader with a proven record of cultivating culture, motivating teams, and pushing creative boundaries while achieving measurable business results.

🏝️ Benefits

• Base salary plus commission opportunities.

• Comprehensive Medical, Dental, and Vision insurance plans with up to 100% employer contribution towards employee monthly premiums.

• 401(k) plan with a 4% employer matching contribution.

• Unlimited Time Off available from day one.

• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) dedicated to philanthropic efforts.

• Fully flexible work environment: full-remote, in-office, or hybrid options available.

• A one-time $100 USD Work From Home (WFH) stipend added to your first paycheck.

• Employee Assistance Program (EAP) available.

• 12 observed national holidays in the United States plus 2 mental health recharge days each year.

• Unlimited opportunities for growth and leadership within a rapidly expanding company.

• Ongoing employee development programs for both personal and professional growth (Hedgehog and Vital 5s).

• Quarterly awards including monetary prizes and recognition for outstanding performance.

• Opportunities to participate in company DEI initiatives.