Marketing Workflow Manager, Creative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee incoming requests related to the Creative function.

• Ensure that briefs are comprehensive, properly defined, and linked to an authorized campaign, initiative, or program.

• Verify the audience, message, list of deliverables, channel specifications, and deadlines before work is queued.

• Return incomplete requests to the originators.

• Monitor progress throughout the stages of concepting, design, copy, and production.

• Manage the routing of assets through brand, legal, and compliance reviews, ensuring approvals are finalized.

• Coordinate transitions to media, lifecycle, and digital teams for trafficking and deployment.

• Track progress against timelines and promptly escalate any obstacles.

• Maintain the work queue and establish priority order.

• Identify misaligned, duplicate, or low-priority requests and conflicts.

• Facilitate discussions on tradeoffs with GTM Strategy, Marketing Program Managers, and Creative leadership.

• Monitor capacity and utilization across design, copy, production, and agency partners.

• Provide insights into bandwidth to guide resourcing and sequencing decisions.

• Communicate timelines, expectations, and updates to requesters and leadership.

• Identify recurring bottlenecks and gaps in processes and suggest improvements.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communications, Project Management, or a related discipline, or equivalent professional experience.

• More than 5 years of experience in workflow management, traffic management, project management, marketing operations, or a related area.

• Proven experience in managing creative production workflows, including review, approval, and asset delivery across various channels.

• Demonstrated ability to manage intake, prioritization, and throughput for a marketing, creative, or media function.

• Capable of constructing and adhering to timelines with multiple dependencies and fixed deadlines.

• Familiarity with work management or workflow platforms such as Workfront, Wrike, Asana, or Jira.

• Ability to facilitate tradeoffs, renegotiate scope, and foster alignment without direct authority.

• Experience in tracking team capacity and utilization and translating this into resourcing recommendations.

• Strong attention to detail and ability to handle a high volume of concurrent tasks.

• Excellent verbal and written communication skills with stakeholders at all levels.

• Ability to identify risks and blockers early and escalate with a proposed solution.

• Comfortable working in a fast-paced environment with seasonal demand peaks.

🏝️ Benefits

• Competitive compensation.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• Virtual fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Incentive compensation or short-term incentive plans may offer additional earnings.