Creative Account Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide comprehensive creative project assistance to the Client Solutions team.

• Ensure efficient daily operations and client satisfaction for designated projects.

• Maintain current knowledge of assigned projects and execute them in accordance with Sentrex procedures.

• Respond promptly to communications via Microsoft Teams and Outlook.

• Offer internal status updates, participate in meetings, daily update project status reports, and convey relevant information.

• Take and distribute meeting minutes.

• Revise project copy documents and ensure version control is upheld.

• Format documents in Excel, Word, and PowerPoint.

• Organize project folders following departmental standard operating procedures (SOPs).

• Create surveys using SurveyMonkey and manage the collection of responses.

• Assist with Mailchimp campaigns and manage LinkedIn content, postings, and analytics.

• Update PowerPoint presentations and prepare them for client meetings.

• Collaborate with translation services, client administration, printers, and other cross-functional support teams.

• Coordinate PAAB/ASC submissions and maintain related documentation.

• Manage the submission of project copy documents and layouts through the client’s medical, legal, and regulatory processes.

• Oversee the Client Solutions inbox and maintain the department calendar.

• Create and update project cards in Trello.

• Organize invoices into their respective folders.

• Perform requested data entry, including logging freelancer hours into project cards.

• Carry out other assigned administrative tasks.

⛳️ Requirements

• High school diploma along with 2 years of community college, secretarial, and/or equivalent work-related experience in office administration.

• Experience with Creative/Marketing agencies is advantageous.

• Exceptional organizational capabilities.

• Excellent attention to detail.

• Ability to manage multiple projects and adapt to shifting priorities.

• Capability to stay calm under pressure and meet tight deadlines.

• Ability to deliver high-quality work under challenging circumstances.

• Thorough, accurate, and methodical approach.

• Professional demeanor with a positive attitude.

• Open to feedback and possesses a growth mindset.

• Willingness to assist with any tasks as needed.

• Strong verbal and written communication skills, along with effective listening and customer service abilities.

• Quick learner who can adapt and multitask in a fast-paced, evolving environment.

• High proficiency in technology and computer/software skills, including Microsoft Office, Trello, SharePoint, SurveyMonkey, and Mailchimp.

• Self-motivated and capable of working independently with minimal supervision.

• Proactive, energetic, and able to work collaboratively within a team.

🏝️ Benefits

• State-of-the-art facilities to deliver high-quality products and services.

• Collaborative and engaging workplace culture.

• Flexible working environment that encourages a healthy work-life balance.

• Diverse and inclusive culture.

• Opportunities for professional development supported by the Employee Development Program and in-house corporate training.

• Quarterly virtual social events.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program offering 5 paid days off for personal well-being!

• Paid Sick Days.

• Comprehensive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• Remote work arrangement.