Court Payment Center Clerk

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the primary point of contact for court clients across the state.

• Address a high volume of incoming phone calls and emails concerning citations.

• Arrange appointments for hearing officers and provide details regarding case payment options.

• Collaborate with Language Line personnel and supervisory staff as needed.

• Utilize resource materials to ensure accurate service in alignment with performance metrics and guidelines.

• Record customer inquiries in accordance with documentation standards.

• Direct callers to court administration, accounting personnel, subject matter experts, or other agencies.

• Initiate cases in the MNCIS court case information system based on law enforcement citations.

• Compile quality-assurance reports.

• Operate under the supervision of the MN Court Payment Center manager or lead worker.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Minimum of six months of professional office experience in a busy call center utilizing automated call-distribution (ACD) software.

• Dependable, high-speed internet to ensure effective remote access to the Judicial Branch network.

• Capability to attend new employee orientation and training sessions in person.

• Willingness to participate in in-person training at the MN Judicial Center located in St. Paul, MN.

• Ability to sit and wear a headset for a substantial portion of the day.

• Capacity to occasionally lift up to 25 pounds.

• Proficiency in significant data entry based on daily assignments.

• Ability to operate multiple computer applications simultaneously.

• Competence in managing sensitive and confidential matters in accordance with court rules, policies, and statutes.

• Must successfully complete background check procedures.

• Associate or bachelor’s degree in a relevant field is preferred.

• Over 5 years of related customer service experience is preferred.

• More than 2 years of experience in a high-volume, high-performance call center is preferred.

• Previous experience troubleshooting technical issues independently in a remote setting is preferred.

• Familiarity with MNCIS is preferred.

• Proficiency in a second language is preferred.

🏝️ Benefits

• Employee benefits offered by the State of Minnesota.

• Comprehensive health and wellness benefits.

• Enhanced fertility benefits available.

• Short- and long-term disability coverage.

• Pension plan options.

• Paid parental leave provided.

• Tuition reimbursement opportunities.

• Potential eligibility for Public Service Loan Forgiveness.

• Option to work remotely from a home office in Minnesota.

• Standard working hours, Monday to Friday.