Country Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the US business plan, annual budget, and P&L, achieving revenue, gross margin, operating profit, and cash targets.

• Convert Scope’s group strategy into a comprehensive three-year growth strategy for the US, along with an annual operating plan and capability roadmap.

• Facilitate monthly business reviews, rolling forecasts, and annual planning in collaboration with Group Finance.

• Supervise the governance of the US legal entity, which includes contracts, insurance, risk management, and compliance with US employment and commercial law.

• Establish priorities and allocate resources effectively across the US business.

• Lead the Head of Sales and the national field sales organization.

• Design field coverage, territory structure, and call strategies.

• Manage the US sales incentive plan in conjunction with People & Culture and Finance.

• Enhance sales effectiveness through disciplined CRM use, KPIs, field coaching, and performance evaluations.

• Support professional development and engagement initiatives with optometrists and ophthalmologists.

• Oversee key accounts in eye care and retail channels.

• Develop joint business plans with strategic accounts, managing trade terms, contract negotiations, and trade expenditure.

• Handle relationships with wholesalers and distributors.

• Take charge of Amazon and e-commerce performance, including marketplace health, pricing integrity, reviews, content, and brand protection.

• Tailor global brand strategies to meet the needs of US customers, channels, and consumers.

• Manage the US marketing budget and assess return on investment.

• Lead US product launches from readiness through to activation and post-launch assessments.

• Ensure all promotional materials and claims undergo thorough medical, regulatory, and legal review.

• Cultivate relationships with key opinion leaders and professional associations.

• Support activities related to clinical evidence, professional education, and medical information.

• Ensure proper handling of adverse event and product complaint reporting.

• Coordinate US quality and regulatory operations with group teams.

• Ensure compliance with FDA regulations for OTC drugs, medical devices, and dietary supplements.

• Lead responses to recalls, FDA inspections, warning letters, and other compliance-related issues.

• Oversee the US supply chain, demand planning, S&OP, inventory management, and product availability.

• Manage relationships with 3PL and warehousing partners, including inbound logistics, imports, customs, and outbound distribution.

• Direct customer service and order-to-cash processes, encompassing orders, returns, deductions, chargebacks, and credit control.

• Drive improvements in service, cost-efficiency, and working capital management.

• Build and lead a high-performing US leadership team.

• Shape organizational design, recruitment, objectives, accountability, development, and succession planning.

• Foster engagement, retention, and organizational resilience while ensuring HR practices align with US employment law.

• Integrate US customer and market insights into Scope’s product pipeline.

• Operate the business utilizing data, reporting, and forecasting.

• Advocate for AI, digital tools, and automation.

• Represent Scope with industry organizations and maintain strong collaboration between the US and Ireland.

⛳️ Requirements

• An MBA or equivalent business qualification is required.

• Significant senior general management experience, typically gained through extensive leadership roles in consumer healthcare, OTC, pharmaceuticals, medical devices, or eye care.

• Demonstrated experience leading a US affiliate, subsidiary, or business unit of an international company, preferably with a European headquarters.

• A strong commercial background, primarily in sales leadership, with complete P&L and budget management experience.

• Extensive knowledge of the US pharmacy and mass retail landscape, including national accounts such as CVS, Walgreens, Walmart, Kroger, and Target.

• Profound understanding of US retail dynamics, including category reviews, planograms, trade spending, promotions, deductions, and retailer compliance.

• Strong expertise in eye care and established credibility with optometrists, ophthalmologists, and eye care practices.

• Proven success in growing business with optical retail chains, buying groups, and practice networks across OD/MDs.

• A record of leading and developing a national field sales organization, including managing sales managers.

• Practical experience with US quality and regulatory matters, including FDA inspections, recalls, or warning letters.

• Background in overseeing supply chain, 3PL warehousing, logistics, and customer service operations.

• Experience with both smaller, fast-growing companies and larger organizations, including US product launches, Amazon and e-commerce, as well as wholesaler relationships is preferable.

• Strong business acumen, financial literacy, commercial judgment, and negotiation skills.

• Clear and confident communicator, comfortable presenting to a leadership board.

• High emotional intelligence with the ability to establish trust.

• Composed under pressure with a problem-solving mindset and strong planning abilities.

• Progressive, curious, and an early practical adopter of AI and digital tools.

• Visible and hands-on leadership style.

• Authorized to work in the United States.

• Willingness to travel regularly across the US and to Ireland.

• A degree in a science or life science discipline is desirable but not mandatory.

🏝️ Benefits

• Equal employment opportunities and protection from discrimination and harassment.

• Regular travel across the United States and to Ireland is supported as part of the role.