Core CSM

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in managing a global, pooled business portfolio to oversee renewals and upsell opportunities.

• Facilitate all post-sales activities to ensure customers derive maximum value from their Sugar investment.

• Secure renewals while promoting product and user expansions.

• Strive to meet and preferably exceed the team's growth sales objectives.

• Aim to meet and ideally surpass the team renewal rate target of 83%, ensuring accurate forecasting and timely closure of renewal opportunities.

• Utilize digital-first and 1:many strategies to engage at-risk customers, enhance adoption, and cultivate an expansion pipeline.

• Maintain and manage the sales and renewals pipeline in the CRM application on a daily basis with complete accuracy.

• Collaborate with the channel to drive joint opportunities to successful closure.

• Foster customer advocacy through references, case studies, and participation in events.

⛳️ Requirements

• Minimum of 2 years of experience in CSM, BDR, or sales roles.

• At least 1 year of experience working with a CRM system.

• Demonstrated ability to adhere to a defined plan with specified quarterly objectives.

• Excellent presentation, written, and verbal communication skills.

• Proficient in spoken English.

🏝️ Benefits

• UK Pension Scheme.

• Private medical and dental insurance.

• Health & Wellness Reimbursement Program.

• Unpaid sabbatical leave.

• Educational Resources - Career & Personal Development Program.

• Various discount programs (e.g., travel, virtual exercise classes, etc.).

• Numerous opportunities to learn, excel, and advance your career.