Copywriter – Freelance

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create, edit, and maintain standardized responses for email, live chat, and social media channels.

• Review the response library to eliminate duplicates, resolve contradictions, and update policies, pricing, and product information.

• Compose response templates for product launches, promotions, expansions, and frequent customer inquiries.

• Version and organize content for easy access by agents.

• Write and revise help-center and FAQ articles.

• Identify content gaps based on the volume of repeat inquiries.

• Ensure consistent formatting, structure, and internal linking throughout the knowledge base.

• Draft and edit transactional and service email copy.

• Collaborate with marketing teams to ensure tone alignment.

• Uphold the brand's tone and voice.

• Evaluate agent-created responses for voice, clarity, and accuracy.

• Maintain the content style guide and usage guidelines.

• Develop and test generative AI prompts for scalable content creation.

• Design copy templates, messaging frameworks, and style guides.

• Create dynamic content experiments and multivariate copy testing frameworks to enhance conversion rates.

• Establish centralized campaign messaging repositories and asset libraries.

• Translate policy and process updates into internal reference documents and summary guides.

• Assist with content rollouts by providing announcement materials and quick-reference guides.

• Coordinate with graphic design teams when written content requires visual support.

• Report to the client via Magic.

⛳️ Requirements

• Minimum of 2 years of experience writing customer-facing content in a content, support, or messaging role (DTC or e-commerce preferred).

• Proven ability to write independently and creatively.

• Portfolio or work samples available for review and discussion.

• Strong command of English writing skills and ability to maintain a consistent brand voice across numerous pieces.

• Ability to thrive in a fast-paced remote environment with asynchronous review cycles and changing schedules.

• Practical experience with help desk or knowledge-base platforms (Zendesk, Gorgias, Intercom, Help Scout — preferred).

• Familiarity with AI writing tools and strong independent editing judgment.

• Exceptional attention to detail in formatting, links, dates, and product nomenclature.

• Proficient in Slack, Notion, and Google Workspace.

• Strong self-management skills to handle an ongoing content backlog independently.

• Builder's mindset with the capacity to develop systems.

• Flexibility to adapt to shifting schedules and priorities.

• Clear and straightforward communication skills with the ability to simplify policy/process changes into accessible guidance.

• Computer with a minimum of 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or better.

• Internet speed of at least 40MBPS.

• Headset with noise-canceling microphone and webcam.

• Backup computer and internet connection.

• Quiet, dedicated workspace at home.

• Reliable internet connection.

• Must provide own computer with Intel Core i5 or equivalent or better operating system.

• Availability Monday to Friday, from 9 am to 5 pm EST; flexibility required as schedules may evolve.

🏝️ Benefits

• No benefits package included.