Coordinator II, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional client service while acting as the primary point of contact for assigned pharmaceutical companies, contract research organizations, and academic medical centers.

• Offer direct assistance and guidance to ensure smooth IRB review processes.

• Interpret IRB decisions and procedures for clients to ensure consistent and timely communication.

• Act as the principal contact for the Sponsor, CRO, and PI site on designated studies.

• Provide support for additional studies as required and serve as the main contact for Sponsor, CRO, and PI site on associated submissions.

• Perform an administrative review of protocol/site submissions by thoroughly reading, evaluating, and understanding protocol specifications and related documentation.

• Exhibit a comprehensive understanding of various types of protocol and site submissions.

• Record and implement client customizations; manage change requests for approved protocols.

• Oversee vendor relationships and documentation pertaining to foreign language translations.

• Work collaboratively with the quality assurance team to maintain low error rates.

• Ensure timely responses to clients within 24 hours of receiving emails or voicemails.

• Elevate customer or timeline issues to management when necessary.

⛳️ Requirements

• Minimum of two (2) years of experience in an IRB or clinical research environment, including the application of regulations for the protection of human subjects.

• Intermediate computer proficiency, particularly with MS Office Suite, focusing on Word and Outlook.

• Capability to effectively utilize proprietary systems.

• Certification as an IRB Professional (CIP) or completion of CIP certification within one (1) year of becoming eligible.

• Ability to remain seated or standing for prolonged periods at a stationary workstation.

• Regularly lift, carry, and lower objects weighing up to 10 lbs.

• Capacity to learn and understand basic instructions.

• Strong focus and attention towards tasks and responsibilities.

• Proficient verbal communication skills, including listening, understanding, responding, and speaking.

🏝️ Benefits

• Eligibility for variable bonuses.

• Health insurance coverage.

• Paid holidays.

• Additional benefits.