Coordinator II, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Sponsor, CRO, and PI site liaison for designated studies

• Provide support for additional studies and serve as the main point of contact for assigned submissions

• Conduct a thorough administrative review of protocol/site submissions and related documentation

• Exhibit a comprehensive understanding of various types of protocol and site submissions

• Record and implement client-specific customizations

• Handle change requests for approved protocols

• Oversee vendor relationships and documentation pertaining to translations in foreign languages

• Ensure precision and meticulousness in all tasks

• Partner with the quality assurance team to reduce errors

• Respond to client inquiries within 24 hours of receiving emails or voicemails

• Elevate client or timeline concerns to management

⛳️ Requirements

• Minimum of two (2) years’ experience in an IRB or clinical research environment, including the application of regulations to safeguard human subjects

• Intermediate level of computer proficiency

• Skilled in MS Office Suite, particularly Word and Outlook

• Capability to effectively utilize a proprietary system

• Certified IRB Professional (CIP) or achievement of CIP within one (1) year of eligibility

• Ability to sit or stand for extended durations at a fixed workstation

• Capacity to regularly lift, raise, and lower items weighing up to 10 lbs.

• Ability to learn and understand basic instructions

• Focus and dedication to assigned tasks and responsibilities

• Proficient verbal communication, active listening, understanding, responding, and speaking skills

🏝️ Benefits

• Eligibility for variable bonuses

• Health insurance coverage

• Paid holidays

• Reasonable accommodations for applicants with disabilities

• An inclusive and collaborative workplace culture