Client Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Timely processing of assigned submissions

• Deliver outstanding customer service and act as the primary contact for clients regarding submissions

• Provide direct support for daily administrative tasks that facilitate operations

• Serve as the main liaison for Sponsor/CRO and Principal Investigator/site communications related to submissions

• Conduct comprehensive administrative evaluations of submissions

• Coordinate with study and site staff to address missing information or resolve issues

• Record and comply with client specifications, including organizational and protocol documentation

• Assist with task reassignments while managing documentation for translations in foreign languages

• Work together with the quality control team to reduce errors

• Complete assignments within expected timelines and address customer inquiries within 24 hours

• Elevate customer or timeline concerns to direct supervisors

• Engage in process enhancement initiatives

• Attend conferences and workshops, as well as complete required training sessions

• Handle MODs, ICFs, PROs, SSUs, and client submissions as responsibilities grow towards CSC II

⛳️ Requirements

• Minimum of two (2) years of experience in a customer service position or office setting, ideally within a regulated field

• Intermediate proficiency in computer skills

• Skilled in MS Office Suite, particularly Word and Outlook

• Capability to remain seated or standing for extended durations at a fixed workstation

• Ability to frequently lift, carry, and lower objects weighing up to 10 lbs.

• Capacity to learn and understand basic instructions

• Strong focus and attention to assigned tasks and responsibilities

• Effective verbal communication, active listening, and the ability to respond and articulate clearly

🏝️ Benefits

• Variable bonus eligibility in addition to the base salary

• Health insurance coverage

• Paid holidays

• Additional benefits

• Opportunity for remote work arrangement