Client Services Coordinator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Timely processing of assigned submissions

• Deliver outstanding customer service while serving as the primary point of contact for clients regarding their submissions

• Provide direct support for daily administrative tasks that facilitate operations

• Serve as the main liaison for Sponsor/CRO and Principal Investigator/site communications about submissions

• Conduct administrative assessments of submissions and coordinate with study and site personnel to address missing information or concerns

• Document and comply with client specifications, including organizational and protocol notes

• Assist with reassigning tasks and managing documentation for translations in foreign languages

• Work closely with the quality control team to reduce errors

• Complete assignments within expected turnaround times and address customer inquiries within 24 hours

• Raise any customer or timeline issues to direct supervisors

• Engage in initiatives aimed at process improvement

• Attend conferences and workshops and fulfill assigned training requirements

• Manage MODs with minimal impact on ICF, advancing to MODs with a greater impact on ICF, and handle PROs/SSUs/clients upon promotion to CSC II

⛳️ Requirements

• A minimum of two (2) years of experience in a customer service or office setting, ideally within a regulated industry

• Intermediate proficiency in computer skills

• Competence with MS Office Suite, particularly Word and Outlook

• Preferred: Bachelor's degree in a relevant field

• Ability to learn and understand basic instructions

• Strong focus and attention to assigned tasks and responsibilities

• Effective verbal communication, listening, comprehension, and speaking skills

• Capability to sit or stand for prolonged periods at a stationary workstation

• Ability to regularly lift, carry, and lower objects weighing up to 10 lbs.

🏝️ Benefits

• Variable bonus eligibility

• Health coverage

• Paid holidays

• Additional benefits

• Reasonable accommodations for applicants with disabilities

• An inclusive and collaborative work environment