Coordination Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise the execution of work orders

• Promote initiatives for continuous improvement

• Enhance operational processes while ensuring compliance with PMO standards

• Provide guidance, coaching, and assistance to Service Coordinators and team members

• Address escalations and manage complex operational challenges

• Evaluate KPIs and performance metrics to pinpoint opportunities for enhancement

• Collaborate with stakeholders and cross-functional teams to improve service delivery

• Establish risk, quality, and compliance measures to foster operational excellence

• Remain updated on industry trends and best practices to encourage innovation

⛳️ Requirements

• 3–5+ years of experience in a project, operations, or service delivery setting

• Demonstrated ability to manage and coordinate several workstreams simultaneously

• Experience in troubleshooting and resolving operational, project-related, and escalated challenges

• Proven experience in leadership, coaching, or mentoring

• Strong skills in stakeholder management and relationship building

• Proven track record of driving operational excellence and process improvement initiatives

• Strong analytical skills for evaluating KPIs and implementing data-driven enhancements

• Excellent verbal and written communication abilities

• PMP certification or an equivalent professional project management qualification is highly valued

🏝️ Benefits

• Competitive benefits package

• Opportunities for personal and professional development

• Ongoing training programs

• Access to industry-certified experts

• A team-oriented, collaborative, and inclusive workplace culture