Coordination Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise the execution of work orders

• Propel continuous improvement initiatives

• Enhance operational processes while ensuring conformity with PMO standards

• Offer leadership, coaching, and support to Service Coordinators and team members

• Handle escalations and manage complex operational challenges

• Evaluate KPIs and performance metrics to uncover opportunities for improvement

• Work in collaboration with stakeholders and cross-functional teams to improve service delivery

• Apply risk, quality, and compliance practices to foster operational excellence

• Remain updated on industry trends and best practices to encourage innovation

⛳️ Requirements

• Minimum of 3–5+ years’ experience in a project, operations, or service delivery setting

• Demonstrated capability to manage and coordinate multiple workstreams concurrently

• Experience in troubleshooting and resolving operational, project-related, and escalated concerns

• Proven experience in leadership, coaching, or mentoring

• Strong skills in stakeholder management and relationship development

• Documented success in promoting operational excellence and spearheading process improvement initiatives

• Strong proficiency in analyzing KPIs and executing data-driven enhancements

• Excellent verbal and written communication abilities

• PMP certification or an equivalent professional project management qualification is highly valued

• Willingness to work from 3:00 AM to 12:00 PM Philippine Time and support occasional after-hours projects in the US and EMEA regions

🏝️ Benefits

• Competitive benefits package

• Ongoing training opportunities

• Personal and professional development prospects

• Collaborative, team-oriented, and inclusive workplace culture

• Access to industry-certified experts