Contracts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the complete customer contracting process and manage daily Contract Operations activities.

• Oversee the entire lifecycle of customer contracts, encompassing SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and associated commercial documents.

• Supervise contract intake, review, approvals, redline coordination, execution, retention, and archival.

• Ensure that all documentation is thorough, appropriately approved, and compliant with contracting standards.

• Facilitate the transfer of executed contracts to downstream business teams.

• Assess Statements of Work and related commercial documents for completeness, consistency, operational readiness, and compliance.

• Analyze and enhance contracting workflows in collaboration with Legal, Sales, Service Delivery, and other stakeholders.

• Identify bottlenecks and implement scalable solutions to boost efficiency, visibility, and cycle times.

• Spearhead automation initiatives that decrease manual effort and enhance stakeholder experience.

• Establish and uphold service-level expectations and operational controls.

• Act as the primary liaison between business stakeholders and the Legal department.

• Coordinate contract reviews, pinpoint issues, escalate risks, and resolve contractual matters.

• Review and facilitate negotiations of customer MSAs, SOWs, amendments, and other commercial agreements.

• Support approval matrices, playbooks, templates, and contracting standards.

• Offer guidance on contract processes and resolve issues.

• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success teams.

• Act as the business owner for CLM processes and associated systems.

• Manage and enhance contract workflows within CLM and Salesforce.

• Maintain contract repositories, reporting, documentation standards, and data integrity.

• Develop reports to identify bottlenecks and process inefficiencies.

• Improve contract turnaround times while ensuring compliance and quality.

• Enhance visibility and accountability throughout the contracting process.

• Streamline workflows through automation and process simplification.

• Strengthen the adoption of CLM and Salesforce contracting processes.

• Build partnerships across functions.

• Create a scalable Contract Operations function that supports company growth.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field.

• Experience in supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.

• Background in supporting customer contracts, SOWs, Change Orders, and commercial agreements.

• Strong experience with Salesforce and contract-related business processes.

• Experience with or administration of a Contract Lifecycle Management (CLM) platform.

• Excellent project management, stakeholder management, and process improvement capabilities.

• Outstanding organizational, communication, and problem-solving skills.

• Preferred: Experience with DocuSign CLM or similar CLM platforms.

• Preferred: Experience within technology services, managed services, consulting, or SaaS organizations.

• Preferred: Experience in implementing workflow automation and process optimization initiatives.

• Preferred: Familiarity with AI-enabled workflow and contracting solutions.

• Some travel may be required.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive group benefits to cater to the needs of you and your family.

• Flexibility.

• Time off when you require it.

• Casual work environment.

• Option for remote/home office work.

• Some travel may be required.

• Reasonable accommodations available for individuals with disabilities.