Contracts Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Lead the comprehensive customer contracting process and manage the daily functions of Contract Operations.

• Take ownership of the entire lifecycle of customer contracts, which encompasses SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and other related commercial documents.

• Supervise the contract intake, review, approvals, redline coordination, execution, retention, and archival procedures.

• Ensure that all contractual documentation is complete, properly approved, and aligns with established contracting standards and processes.

• Facilitate the handoff of executed contracts to downstream business teams.

• Assess Statements of Work and related commercial documents for thoroughness, consistency, operational readiness, and compliance.

• Analyze and enhance contracting workflows in collaboration with Legal, Sales, Service Delivery, and various stakeholders.

• Identify bottlenecks and implement scalable solutions to enhance efficiency, visibility, and cycle times.

• Propel automation initiatives that minimize manual effort and elevate stakeholder experience.

• Establish and uphold service-level expectations and operational controls.

• Act as the primary liaison between business stakeholders and Legal.

• Coordinate contract reviews, issue identification, risk escalation, and the resolution of contractual issues.

• Review and facilitate the negotiation of customer MSAs, SOWs, amendments, and other commercial agreements.

• Identify and escalate contractual, operational, and commercial risks as necessary.

• Support the development of approval matrices, playbooks, templates, and contracting standards.

• Offer guidance on contract processes and assist with issue resolution.

• Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success teams.

• Serve as the business owner for CLM processes and associated systems.

• Manage and optimize contract workflows within CLM and Salesforce platforms.

• Maintain contract repositories, reporting standards, documentation standards, and data integrity.

• Create reports to identify bottlenecks and inefficiencies in processes.

• Lead and develop the Contract Operations team.

• Set team priorities, workload management practices, and performance expectations.

• Foster accountability, continuous improvement, and high-quality customer service.

• Enhance contract turnaround times while ensuring compliance and quality are upheld.

• Increase visibility and accountability throughout the contracting process.

• Streamline workflows through automation and simplification of processes.

• Strengthen the adoption of CLM and Salesforce contracting processes.

• Build collaborative partnerships across Sales, Finance, Service Delivery, and Operations.

• Develop a scalable Contract Operations function that supports the company's growth.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a closely related field.

• Experience in supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements.

• Experience in managing customer contracts, SOWs, Change Orders, and commercial agreements.

• Strong proficiency with Salesforce and contract-related business processes.

• Experience working with or administering a Contract Lifecycle Management (CLM) platform.

• Excellent project management, stakeholder management, and process improvement skills.

• Outstanding organizational, communication, and problem-solving capabilities.

• Preferred: Experience with DocuSign CLM or similar CLM platforms.

• Preferred: Background within a technology services, managed services, consulting, or SaaS organization.

• Preferred: Experience in implementing workflow automation and process optimization initiatives.

• Preferred: Familiarity with AI-enabled workflow and contracting solutions.

• Shift: 9 a.m. to 6 p.m., Monday to Friday.

• The role may require some travel.

🏝️ Benefits

• Swiss Medical: SMG-30 (family members included).

• AWS and Azure certifications.

• Happy club: Pedidos Ya.

• Internet and connectivity support.

• Competitive salary and benefits.

• English language support within the company.

• Option to work remotely.

• An excellent learning environment for personal development.

• Comprehensive group benefits tailored to meet the needs of you and your family.

• Flexibility in work arrangements.

• Time off as needed.

• A casual work environment.