Contracts Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for contract inquiries and specific compliance tasks

• Address a significant volume of daily contract-related questions within the response times set by the department

• Oversee contract management systems and associated processes

• Provide education and training to internal stakeholders regarding contract management systems and procedures

• Manage contract entitlements within ERP, CRM, and Agreement Management platforms

• Prepare agreements and assess customer redlines

• Collaborate cross-functionally with Legal, Finance, Operations, and other parties to negotiate agreement terms

• Work alongside Sales to negotiate contracts directly with customers through email or video conferencing

• Facilitate contract extensions and renewals

• Collaborate with Customer Service and Sales to ensure customer compliance with contracts and adherence to contract entitlements

• Update CLM, CRM, and ERP systems with contract information and maintain associated documentation

• Support the Vice President of Legal and their delegates by retrieving contract documents as required

⛳️ Requirements

• Bachelor's Degree (BA/BS) in a relevant field or equivalent years of education and experience

• Minimum of 5 years' experience as a contract administrator

• At least 3 years of experience working directly with external clients

• A minimum of 2 years’ experience in customer service roles

• Proven understanding of quote-to-cash processes

• Ability to effectively communicate with customers with empathy

• Expert-level proficiency in MS Office, particularly MS Word and Outlook

• Intermediate proficiency in Excel and PowerPoint

• Experience with contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems

• Preferred: experience in a pharmaceutical, biotechnology, or medical device organization

• Preferred: familiarity with corporate compliance issues relevant to the medical device industry

• Preferred: understanding of the legal and regulatory environment affecting the medical device sector, including sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations regarding the promotion of marketed products

• Preferred: experience with Salesforce.com, NetSuite, and DocuSign IAM

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Life insurance

• Short-term disability protection

• Long-term disability protection

• 401(k)

• Flexible paid time off