Contract Services Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee both planned and reactive maintenance requests for various clients.

• Arrange scheduling for technicians and subcontractors based on their availability, location, expertise, and compliance standards.

• Track daily schedules and make adjustments for delays, rescheduled appointments, or urgent tasks.

• Facilitate technician attendance, site access, and job requirements effectively.

• Balance competing priorities to ensure projects progress within set timelines.

• Assist in managing on-call schedules and ensuring timesheet accuracy.

• Create, update, and maintain job records, quotes, and work orders in SimPRO or similar software.

• Keep precise records of job statuses, technician hours, materials used, rates, and other relevant information.

• Follow up on outstanding jobs, quotes, purchase orders, and work orders.

• Manage client portals and internal documentation efficiently.

• Prepare accurate job invoices and submit necessary documentation for processing.

• Aid in contract administration, document control, and other general administrative functions.

• Communicate with clients regarding bookings, schedule modifications, technician attendance, and job completion.

• Address client inquiries and provide updates through email, phone, and client portals.

• Escalate issues and assist in resolving scheduling or service-related challenges.

• Foster positive working relationships with technicians, subcontractors, supervisors, and clients.

• Ensure technicians and subcontractors have completed necessary inductions, safety checks, and possess required documentation before site visits.

• Maintain records that support contract and client obligations.

• Provide the necessary documentation with invoices to help minimize payment delays.

• Uphold workplace health, safety, quality, and environmental compliance standards.

• Collaborate closely with the Contract Services Team Lead, Contract Services Manager, and Supervisors to ensure jobs are scheduled efficiently, completed punctually, and documented properly.

⛳️ Requirements

• Candidates must be based in the Philippines.

• 1 to 3 years of experience in scheduling, maintenance coordination, facilities management, construction, trade services, or a comparable field.

• Demonstrated experience in coordinating both planned and reactive maintenance activities.

• Strong expertise in scheduling and coordination.

• Familiarity with SimPRO or a similar job management/field service software.

• Knowledge of building, maintenance, or trade service processes.

• Excellent written and verbal communication skills in English.

• High attention to detail and strong data accuracy skills.

• Proficiency in Microsoft Office and general business software applications.

• Capability to work collaboratively with technicians, subcontractors, supervisors, and management.

• Ability to work independently and take ownership of tasks until completion.

• Must disclose any ongoing roles or client commitments.

• Engagement should be reflected on their LinkedIn profile.

🏝️ Benefits

• Fully remote work from home.

• Operate during Australian business hours, Monday to Friday.

• Engagement through an Employer of Record (EOR) service.