This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate closely with Sales, Customer Success, and Accounting teams to effectively finalize a range of renewals and related expansions.

• Analyze customer renewal details, usage statistics, and subscription history to ensure a shared understanding of the best renewal options.

• Actively identify upcoming renewals by engaging with customers well in advance of the expiration date to guarantee timely execution.

• Inform customers about relevant subscription choices based on their current and future product and service objectives.

• Oversee the preparation of renewal quotes and ordering documentation, ensuring they are executed and processed in accordance with Sonatype’s policies and procedures.

• Strive to ensure that customers are not just satisfied but are truly SUCCESSFUL and DELIGHTED with Sonatype's products and services.

⛳️ Requirements

• Proven experience in a high-volume activity setting, adept at managing multiple priorities and competing demands while maintaining focus on primary objectives.

• Proficient in discussing contract compliance, expansions, and product pricing with customers.

• Exceptional attention to detail to ensure timely and accurate execution of contract paperwork by customers.

• Familiarity with Salesforce.com or other CRM platforms.

• Willingness to work unconventional hours or additional hours to support global customers during peak times.

• A strong desire to learn about modern software development and related technologies.

• Advanced proficiency in professional English is essential, with a focus on legal or professional working English rather than conversational proficiency.