Contract & Billing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare, review, and manage customer contracts, order forms, renewals, and amendments.

• Ensure that agreements adhere to approved pricing, standard terms, and company policies; escalate any non-standard terms for approval.

• Maintain records of contracts, templates, and audit trails.

• Oversee pricing structures, product catalogs, and price books.

• Coordinate approved pricing and product updates across contracts, Salesforce, and billing systems.

• Identify discrepancies and potential revenue leakage.

• Keep accurate customer, opportunity, contract, and pricing data in Salesforce.

• Ensure that closed-won opportunities are finalized for invoicing and implementation.

• Conduct regular data audits and assist in reporting on contracts, billing, renewals, and revenue operations.

• Establish and uphold billing schedules in accordance with executed agreements.

• Process renewals, upgrades, cancellations, amendments, and pricing modifications.

• Validate the accuracy of invoices and resolve billing discrepancies with internal stakeholders.

• Support month-end close, revenue recognition activities, and audit requests.

• Maintain documented procedures and internal controls.

• Analyze contract and billing data to identify opportunities for workflow streamlining and enhancement of quote-to-cash efficiency.

• Collaborate with Sales, Customer Success, and Finance to ensure accurate commercial and financial data, assist with renewals and pricing changes, protect revenue integrity, and enhance operational efficiency.

⛳️ Requirements

• Bachelor’s degree in finance, Accounting, Business, or a related field, or equivalent experience.

• Over 5 years of experience in contract administration, billing operations, Revenue Operations, Deal Desk, or a related function.

• Experience in a SaaS, subscription-based, or B2B business environment.

• Strong understanding of contract management, recurring billing, pricing governance, and quote-to-cash processes.

• Practical Salesforce experience, including opportunities, products, pricing, and contract management.

• Familiarity with recurring billing platforms, ERP systems, or financial systems.

• Advanced Excel skills, including pivot tables, lookups, reporting, and data reconciliation.

• Strong analytical, organizational, and problem-solving abilities, with excellent communication skills and attention to detail.

• Ability to manage multiple priorities, collaborate across departments, and maintain accuracy in a dynamic environment.

• Preferred: Experience with Salesforce CPQ or contract lifecycle management (CLM) systems.

• Preferred: Knowledge of ASC 606 revenue recognition principles.

• Preferred: Experience in pricing governance, commercial operations, or Revenue Operations.

• Preferred: Familiarity with SaaS metrics, including ARR, MRR, renewals, retention, and churn.

• Preferred: Experience leading process improvement, workflow automation, or systems optimization initiatives.

🏝️ Benefits

• Opportunities for professional development and career advancement.

• Competitive salary along with a benefits package that includes health, dental, vision, 401k, and more.

• Paid time off to support work-life balance, including company holidays, vacation, personal, and sick time.

• Remote-friendly environment with a supportive team and emphasis on collaboration.