Continuous Education Program Lead

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Establish annual learning objectives that align with business requirements, operational modifications, and employee development aspirations.

• Create and sustain a roadmap for ongoing educational initiatives, learning campaigns, and knowledge reinforcement activities.

• Oversee the execution of the roadmap in collaboration with various stakeholders and subject matter experts.

• Assess emerging educational requirements and propose updates to existing learning priorities.

• Keep track of the status, dependencies, risks, and upcoming deliverables related to initiatives.

• Facilitate the development, maintenance, and updates of continuous education curriculum, job aids, and learning resources.

• Collaborate with subject matter experts to convert educational needs into effective learning solutions.

• Ensure that learning content is precise, up-to-date, accessible, and aligned with operational needs.

• Implement adult learning principles in the design of learning experiences.

• Manage the review and approval process for content.

• Design and execute strategies for knowledge reinforcement following initial onboarding.

• Organize timely learning opportunities that enhance teammate performance and readiness.

• Utilize learning campaigns, facilitated experiences, job aids, and other reinforcement strategies.

• Monitor learner engagement and gather feedback.

• Raise awareness of continuous education offerings among leaders and stakeholders.

• Track participation rates, learner feedback, knowledge retention, and corresponding business outcomes.

• Analyze learning and performance data to assess effectiveness and suggest enhancements.

• Present program insights and recommendations to stakeholders.

• Establish practical success metrics for continuous education programs and campaigns.

• Act as a key learning partner for ongoing employee education.

• Identify performance deficiencies and educational needs alongside operational leaders, subject matter experts, Quality Assurance, and other stakeholders.

• Transform needs into coordinated learning strategies and solutions.

• Communicate learning priorities, progress, outcomes, and recommendations effectively.

• Oversee the development, implementation, and assessment of the annual evaluation.

• Analyze evaluation findings to detect knowledge gaps and continuous education prospects.

• Advise on learning or reinforcement activities based on evaluation results.

• Enhance and refine the evaluation process for future cycles.

• Collaborate with Team Altitude leadership to implement strategies and manage the governance process.

⛳️ Requirements

• Proven experience in learning and development, training, curriculum development, program coordination, or a related field.

• Experience in applying adult learning principles in a professional learning context.

• Background in developing or maintaining curriculum, job aids, learning resources, or facilitated learning experiences.

• Proficient in coordinating projects involving multiple stakeholders and deliverables.

• Ability to review basic data and feedback to provide recommendations for program enhancements.

• Excellent written, verbal, organizational, and stakeholder communication skills.

• Travel to Denver, Colorado, 1–2 times per year is required.

• Instructional design experience is preferred.

• Experience in corporate and/or adult training is preferred.

• Preferred: experience in supporting continuous education, knowledge reinforcement, or post-onboarding learning programs.

• Preferred: experience in developing and executing an annual learning roadmap.

• Preferred: experience in coordinating assessments, knowledge checks, or competency validation activities.

• Preferred: facilitation experience or familiarity with motivational interviewing.

• Preferred: experience collaborating with operational leaders, Quality Assurance teams, and subject matter experts.

• Preferred: relevant subject matter expertise within the supported business area.

• Preferred: experience in measuring learner participation, knowledge retention, feedback, or learning impact.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) matching contributions.

• Paid time off.

• PTO cash-out options.

• Family support resources.

• EAP counseling sessions.

• Access to Headspace®.

• Backup childcare and elder care services.

• Maternity and paternity leave.

• Opportunities for professional development.

• On-demand virtual leadership and development courses via DaVita’s StarLearning online training platform.