Content Strategist III

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with cross-functional teams to determine the support content needs for upcoming product and feature launches.

• Create content plans that align with launch timelines, dependencies, and go-live dates.

• Review existing support content to identify gaps, outdated information, and necessary updates.

• Write, edit, and enhance Help Center articles, chatbot content, customer support replies, and other user-facing support resources.

• Develop and optimize content utilized within Generative AI and LLM-driven support interactions.

• Draft and prepare confidential pre-launch content that cannot be published until the official launch.

• Test and use pre-launch product features to verify support content before its release.

• Evaluate chatbot and AI-driven support responses for precision and efficacy.

• Monitor content readiness through launch plans, master trackers, and related project tasks.

• Identify risks, dependencies, and potential obstacles, and communicate these to stakeholders proactively.

• Work with Localization teams to ensure content is prepared for global markets within the required timeframes.

• Confirm that support content is accurate and accessible across relevant user entry points on launch day.

• Uphold content standards, editorial guidelines, terminology, and best practices.

• Oversee multiple simultaneous product launches with competing and frequently evolving deadlines.

• Suggest enhancements to launch readiness processes, workflows, documentation, and tools.

• Convert complex product information into clear, concise, user-centric support content.

⛳️ Requirements

• Bachelor’s degree in English, Communications, or a related field, or an equivalent international university degree.

• Over 2 years of experience in technical writing, content strategy, support content, or a related discipline.

• At least 6 months of practical experience in creating, optimizing, or managing content for Generative AI and/or LLM-based applications.

• Excellent writing, editing, and content strategy abilities.

• Experience in producing online Help Center content and customer support responses for mobile applications, technology products, or social media platforms.

• Familiarity with working against established product launch or go-live timelines.

• Experience in coordinating deliverables among various cross-functional stakeholders.

• Strong project management, prioritization, and organizational capabilities.

• Ability to manage multiple projects or launches with changing priorities and deadlines.

• Strong critical thinking and editorial judgment when dealing with complex or sensitive subjects.

• Capacity to handle confidential and pre-launch information appropriately.

• Experience using content management systems and project management software.

• Proven ability to produce accurate, high-quality content within tight deadlines.

• Proficiency in English (Required).

• Must not require sponsorship to work in the US.

🏝️ Benefits

• Dental insurance.

• Health insurance.

• Health savings account.

• Life insurance.

• Paid time off.

• Retirement plan.

• Vision insurance.