Content Strategist – III

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategize and outline support content for forthcoming WhatsApp product and feature releases in collaboration with cross-functional teams.

• Review existing content, pinpoint gaps, and prioritize necessary updates to ensure readiness for launch.

• Compose, revise, and enhance Help Center articles, chatbot responses, and Generative AI support materials.

• Oversee confidential pre-launch content to ensure accuracy and readiness for go-live.

• Test and validate content by examining pre-launch features and chatbot interactions.

• Monitor content readiness, manage schedules, and proactively communicate any risks.

• Collaborate with localization teams to ensure timely delivery across international markets.

• Publish precise and accessible content across all support channels to ensure day-one readiness.

• Drive process enhancements and uphold content standards and best practices.

• Participate in internal practice community meetings.

• Work with the itD practice team on establishing industry thought leadership.

• Develop client case studies and educational materials.

• Create resources for the Digital Transformation practice.

• Attend internal itD networking gatherings.

• Collaborate with leadership on opportunities for career advancement.

⛳️ Requirements

• Over 2 years of experience in technical writing or content strategy roles.

• At least 6 months of experience in creating or optimizing content for Generative AI or LLM-based systems.

• Strong skills in content strategy and editorial processes, including writing, editing, and refining support materials.

• Proven experience in planning and delivering content that aligns with product launch schedules.

• Familiarity with content management systems (CMS) and project management software.

• Excellent project management capabilities with the ability to juggle multiple concurrent workstreams.

• Outstanding communication and stakeholder management skills.

• Capacity to operate effectively in fast-paced, dynamic environments with changing deadlines.

• Bachelor’s degree in English, Communications, or a related field, or equivalent professional experience is required.

• Direct W2 employment is necessary.

• Must be eligible to work in the United States.

• Employer cannot provide sponsorship.

🏝️ Benefits

• Comprehensive medical benefits.

• Medical, dental, vision, and life insurance.

• 401(k) plan.

• 401K matching.

• Paid holidays.

• Networking and career learning and development programs.

• Internal networking events.

• Career fast-track opportunities.

• Flexible remote work arrangement.