Content Strategist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Conduct captivating, multi-day training sessions (both virtual and onsite) for global channel partners across various time zones.

• Facilitate engaging product training, particularly focusing on AI functionalities, to prepare partners and customers for successful certification and implementation.

• Assess knowledge gaps of partners or customers and create tailored training plans.

• Assist with re-certification and continuous enablement through concise content, refreshers, and one-on-one follow-ups.

• Oversee the strategy and execution of technical enablement content throughout the partner and customer journey, including curriculum development, microlearning, in-app text, documentation, and certification assessments.

• Develop clear, concise, and user-friendly content that enhances the product experience and promotes AI adoption.

• Collaborate with designers, engineers, and product managers to ensure content aligns with user experience (UX) and product goals.

• Adopt a “Voice of the Learner” approach to guarantee accessibility, clarity, and empathy in all materials.

• Enhance enablement through effective instructional techniques, storytelling, and visual communication.

• Champion the creation of high-quality content both internally and externally.

• Keep abreast of best practices in UX writing, content design, legal tech, and AI learning.

⛳️ Requirements

• Minimum of 3 years of experience in content strategy, technical training, or instructional design, preferably in the SaaS or enterprise software sectors.

• Demonstrated success in delivering training through both live and asynchronous formats.

• Strong grasp of adult learning principles and best practices in content design.

• Experience with enterprise cloud platforms, ideally within regulated or professional sectors (legal, financial, corporate, or government).

• Knowledge of AI and its practical applications, along with a willingness to learn and convey technical concepts effectively.

• Familiarity with UX writing, microcopy, and standards for accessibility.

• A portfolio or examples of training or content projects showcasing clarity, strategic thinking, and user impact.

• Experience in the legal industry or a solid understanding of legal operations.

• Background in building or contributing to design systems or training libraries.

• Proficiency in tools such as Articulate, Camtasia, Figma, Confluence, or LMS platforms.

• Strong skills in facilitation and public speaking.

• Exceptional writing, editing, and storytelling skills.

• Awareness of business dynamics, particularly within legal or professional services sectors.

• A curious and adaptable mindset in a rapidly changing tech landscape.

🏝️ Benefits

• 90% of healthcare premiums covered by the company.

• Company contributions to Health Savings Accounts (HSA).

• 401K plan with a 4% match and immediate vesting.

• Flexible paid time off (typically 3 to 4 weeks per year).

• 10 paid holidays annually.

• Monthly contributions towards wellness initiatives.

• Access to LinkedIn Learning with dedicated monthly time for exploration.