Content Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute hands-on content modifications, encompassing content uploads and revisions, policy and guidance updates, data alterations, and map revisions.

• Assess and validate all updates for precision, consistency, accessibility, and adherence to federal and agency standards.

• Oversee incoming requests and manage the Jira board, which includes triaging, prioritizing, assigning, tracking progress, and ensuring timely completion.

• Act as the team's lead and sole point of accountability for daily content operations, team workload, deliverables, and quality assurance.

• Offer guidance and coaching to team members, fostering consistent execution and ongoing improvement.

• Collaborate with content owners, stakeholders, and subject matter experts to clarify requirements, address questions, and coordinate updates.

• Uphold content standards, documentation, version control, and established publishing and review processes.

• Manage sensitive government information securely and in compliance with relevant requirements.

• Recognize opportunities for enhancing content workflows, quality assurance, and operational efficiency.

• Contribute to content strategy, governance, audits, and performance analysis as program needs evolve.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must be a US citizen.

• Must be able to successfully pass and maintain a Public Trust Clearance.

• Bachelor’s degree in Communications, English, Journalism, User Experience, Computer Science, or a related field.

• 7+ years of experience in digital content management, web publishing, content operations, or related positions, with a strong emphasis on accuracy and quality assurance.

• Proven experience managing digital content and coordinating updates in a government or public-sector context.

• Experience in leading a team, coordinating workloads, and ensuring timely and high-quality work delivery.

• Strong knowledge of federal accessibility standards, including Section 508 compliance.

• Established ability to conduct content audits, gap analyses, and user research to inform strategic direction.

• Proficiency with content management systems (CMS) such as Drupal, WordPress, or SharePoint.

• Familiarity with web design principles, including SEO, HTML, and information architecture.

• Strong analytical abilities to interpret content performance metrics and user feedback for continuous enhancement.

• Excellent written and verbal communication skills with the capability to articulate complex ideas clearly to varied audiences.

• Experience working in Agile or Scrum environments and utilizing project management tools (e.g., Jira, Trello).

• Strong leadership and mentoring abilities, with experience in managing and guiding content teams.

🏝️ Benefits

• Paid time off.

• Paid holidays.

• Work-from-home opportunities.

• 401k with matching incentive.

• Medical/dental/vision benefits.

• Company-provided life insurance.

• Company-provided short-term disability.