Content Operations Manager

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Oversee the daily publishing, optimization, and management of content across the national communications channels of the American Red Cross.

• Enhance and publish news articles and press releases on redcross.org, ensuring proper metadata, URLs, and alternative text are included.

• Implement the redcross.org editorial strategy in collaboration with editorial leads, authors, and analysts.

• Boost content visibility through search engines, AI-driven discovery, and various referral sources.

• Optimize, publish, organize, and share photography and video assets across different channels and Digital Asset Management (DAM) systems.

• Assist in asset organization, including metadata, tagging, rights information, and practices for discoverability.

• Provide operational and surge support to the national photography team during disasters and periods of high activity.

• Facilitate content sharing among teams and channels during national disaster operations.

• Discover opportunities for repurposing and distributing stories, visuals, and other assets.

• Develop content workflows, documentation, and processes.

• Aid in planning and pre-production for national photography shoots and coordinate logistics for the shoots.

⛳️ Requirements

• Bachelor’s Degree in Communications, Marketing, Journalism, or a closely related field.

• A minimum of five years' experience in content management, digital publishing, editorial operations, or a similar area.

• Proficient in publishing and managing content using a website content management system (CMS) and/or digital asset management (DAM) system.

• Skilled in optimizing digital content for various audiences and channels, including SEO, accessibility, and AI-driven search and discoverability.

• Strong organizational and project management abilities.

• Capable of coordinating multiple content streams, deadlines, and stakeholders.

• Proficient in building, documenting, and managing clear workflows while improving processes.

• Comfortable learning and operating across various content management systems, digital platforms, and project management tools.

• Excellent verbal and written communication skills with a keen attention to detail and the ability to multitask.

• Ability to work collaboratively with editorial, photo, video, social media, and other communications teams.

• Must possess authorization to work in the United States; employment visa sponsorship is not available.

• Proficiency in Spanish is preferred.

• Experience in photography, videography, and/or editorial writing production is highly preferred.

• Preferred experience in staff or volunteer management.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts and Flexible Spending Accounts.

• Paid Time Off (PTO): Starting at 19 days per year; varies based on job type and tenure.

• 11 paid holidays, which include six core holidays and five floating holidays.

• 401K plan with up to 6% matching contributions.

• Paid Family Leave.

• Employee Assistance Program.

• Short- and Long-Term Disability and Insurance.

• Service Awards and recognition programs.

• Fully remote work opportunity from anywhere in the U.S., adhering to East Coast working hours.