Content Management and Operations Lead, Drupal

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee and lead a team of content specialists, which includes assigning tasks, setting priorities, coaching, providing performance feedback, conducting evaluations, and supporting professional growth.

• Manage daily operations of content management, including intake processes, prioritization, workload distribution, quality control, and publication across both the public website and intranet.

• Oversee staffing capacity, allocate resources, distribute workloads, and ensure operational coverage.

• Define performance expectations, track productivity and quality metrics, identify deficiencies, and implement enhancements.

• Act as the program's subject matter expert in Drupal content management.

• Supervise Drupal content types, fields, taxonomies, media libraries, menu structures, navigation, layouts, editorial processes, moderation states, and user permissions.

• Maintain and manage website content, including redirects, metadata, menus, and page layouts.

• Develop, document, implement, and enforce standards for content governance, publishing procedures, editorial workflows, and standard operating procedures (SOPs).

• Ensure that content and templates adhere to Section 508 and WCAG 2.x standards; oversee testing, resolution, and remediation efforts.

• Conduct training for government stakeholders and content coordinators on Drupal authoring, information architecture, accessibility, usability, and publishing methodologies.

• Oversee content planning and operational execution for redesigns, feature launches, content migrations, and communication campaigns.

• Collaborate with design, development, and program leadership on content requirements, models, and website improvements.

• Manage site search metadata, taxonomy, configuration, and optimization efforts.

• Utilize web analytics and operational metrics to assess effectiveness and drive enhancements.

• Coordinate the publishing of confidential and time-sensitive materials, including regulatory announcements and bank closure notifications.

• Work with development, DevSecOps, design, quality assurance, and third-party teams on releases, incidents, upgrades, and operational initiatives.

• Maintain team assignments, deliverables, and documentation in Jira, Confluence, or other approved tools; contribute to status updates, SLA, and performance reporting.

• Lead operational planning, engage in Agile ceremonies, and coordinate cross-functional content delivery.

• Identify operational risks, resource limitations, quality issues, and workflow inefficiencies.

• Promote continuous improvement in publishing efficiency, governance, team performance, and digital presence.

⛳️ Requirements

• A minimum of 5 years of experience in web content operations or content management for substantial public-facing websites.

• Proven experience in supervising employees or managing content publishing teams directly.

• Demonstrated ability to manage team performance, assign and prioritize tasks, coordinate staffing resources, provide employee feedback, and uphold accountability for operational delivery.

• At least 3 years of hands-on experience in administering or creating content within Drupal versions 9, 10, or 11.

• Familiarity with Drupal content types, fields, taxonomies, Views, media management, menus, Layout Builder or Paragraphs, content moderation, editorial workflows, and user roles and permissions.

• Strong working knowledge of HTML and CSS.

• Basic familiarity with JavaScript sufficient for troubleshooting rendered content and template-related issues.

• Experience in implementing and upholding Section 508 and WCAG accessibility standards.

• Practical testing experience using assistive technologies such as NVDA, JAWS, or VoiceOver.

• Proven track record in developing, implementing, and enforcing content standards, editorial workflows, publishing procedures, and SOPs.

• Experience in managing content operations in line with established SLAs.

• Proficiency in using web analytics platforms such as Google Analytics 4 (GA4) or similar tools.

• Experience with site search configuration and optimization.

• Experience working in Agile delivery environments using Jira, Confluence, or equivalent tools.

• Strong organizational and problem-solving capabilities.

• Excellent written, verbal, leadership, and interpersonal communication skills.

• Ability to obtain and maintain the required federal background investigation and Public Trust suitability determination.

• Must satisfy applicable contractual citizenship or lawful permanent residency criteria.

• Preferred: Acquia Certified Drupal Site Builder certification or an equivalent Drupal certification.

• Preferred: Experience supporting federal government websites, particularly those under financial regulatory agencies.

• Preferred: Familiarity with IDEA, OMB Memorandum M-23-22, and USWDS.

• Preferred: Experience administering Drupal in a FedRAMP-authorized hosting environment.

• Preferred: Familiarity with Git-based Drupal configuration management and CI/CD release workflows.

• Preferred: Experience with structured content, content strategy, information architecture, and federal plain-language standards.

• Preferred: Experience managing digital assets and remediating PDF accessibility using Adobe Acrobat or similar tools.

🏝️ Benefits

• Company-subsidized health, dental, and vision insurance.

• Flexible paid time off (PTO).

• 401K plan with employer matching.

• Paid parental leave after one year of service.

• Employee Assistance Program.