Content Editor, Moderator – Seasonal

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and analyze user-generated content and verification information to confirm the authenticity of users and job listings.

• Identify situations where further information or verification is necessary and liaise with job posters to obtain the relevant details.

• Detect and eliminate scams, hazardous content, and inappropriate postings, escalating issues to senior staff as required.

• Assess user authenticity utilizing background check results, identification, independent research, investigations, and other verification materials.

• Monitor system-generated alerts associated with client and job-poster activities and decide on suitable actions.

• Investigate reports of scams and inappropriate behavior, determining if clients should be removed from the platform.

• Copy-edit and enhance job postings to align with business objectives.

• Manage incoming job post ticket queues, prioritizing based on importance and urgency.

• Gather missing information and enter additional job details for publication.

• Provide support to employers throughout their casting process as a product expert.

• Educate clients on job-posting and application management tools.

• Address specialized customer service inquiries related to casting knowledge.

• Train clients on casting tools and resolve issues.

• Collaborate with customer service, account management, and business development teams.

• Conduct research projects and manage escalated customer service tickets.

• Review job database reports to identify jobs that require attention, recategorization, or early expiration.

• Assist team members with training, troubleshooting, and escalated cases.

• Execute other assigned responsibilities and tasks.

⛳️ Requirements

• Experience in job listing and editing is essential.

• 1-2 years of customer service experience in a BPO environment.

• Proven ability to manage a high volume of specialized content and users.

• Highly organized, detail-oriented, and deadline-driven.

• Capable of independently evaluating information and making decisions.

• Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.

• Exceptional copy editing, fact-checking, proofreading, and research abilities.

• Proficient in data entry, account management, and client support.

• Technical proficiency—able to understand, utilize, and explain online casting/hiring technology.

• Strong analytical skills—able to compile and interpret data to assess content validity.

• Familiarity with film, TV, theater, commercial production, performing arts, marketing, and casting, or a willingness to learn about the complexities of this marketplace is a plus.

• Able to work independently as a self-directed and efficient worker.

• Must be available for the 12AM-9AM shifting schedule.

• Bring Your Own Device (BYOD) policy in effect.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO coverage starting on day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Experience infinite fun for infinite growth.