Content Editor, Moderator – Seasonal

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and examine user-generated content and verification details to confirm the authenticity of users and job listings.

• Identify when further information or verification is necessary and liaise with job posters to gather pertinent details.

• Detect and remove scams, potentially harmful content, and inappropriate postings, escalating issues to senior staff as needed.

• Assess user authenticity through background checks, identification, independent research, investigations, and other verification resources.

• Keep an eye on system-generated alerts concerning client and job-poster activities and decide on suitable actions.

• Investigate reports of scams and inappropriate behavior, determining if clients should be removed from the platform.

• Edit and enhance job postings to align with business objectives.

• Manage ticket queues for incoming job postings, prioritizing based on importance and urgency.

• Source missing details and enter job information from employers and third parties for publication.

• Educate and assist clients with job-posting and application management tools in the marketplace.

• Address customer service issues that require specialized casting knowledge.

• Guide and train clients on casting tools and troubleshoot any arising issues.

• Collaborate with customer service, account management, and business development teams.

• Conduct research projects and manage escalated customer service tickets related to job listings.

• Review job database reports for jobs that need attention, recategorization, or early expiration.

• Support team members with training, troubleshooting, and complex cases.

• Carry out other assigned responsibilities and tasks.

⛳️ Requirements

• Self-motivated, efficient, and independent worker capable of functioning autonomously.

• Experience in job listing and editing is required.

• 1-2 years of customer service experience in a BPO environment.

• Proven track record of managing a high volume of specialized content and users.

• Highly organized, detail-oriented, and able to meet deadlines.

• Capable of evaluating information and making independent decisions.

• Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.

• Excellent copy editing, fact-checking, proofreading, and research abilities.

• Proficient data entry, account management, and client support skills.

• Technical proficiency—able to understand, utilize, and explain online casting/hiring technology.

• Strong analytical skills—able to compile and interpret data to assess content validity.

• Familiarity with film, TV, theater, commercial production, performing arts, marketing, and casting, or a willingness to learn about this marketplace's complexities (bonus).

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with company matching.

• Life insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day one.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional growth.

• Employee Referral Program.

• Experience endless fun for infinite growth.