Contact Center Agent

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Respond to customer calls and emails in a timely and professional manner

• Act as the primary point of contact for video banking communications

• Deliver accurate and effective support to members regarding inquiries, concerns, or complaints

• Resolve technical issues and offer guidance on product or service features

• Record comprehensive details about customer interactions in the database

• Suggest products and educate members to assist in achieving their financial objectives

• Maintain professionalism, empathy, and a focus on the member experience

• Collaborate with fellow Remote Service Professionals to enhance member service

• Assist in training new employees and provide them with information about company policies

• Emphasize fraud prevention, security, and precision

• Comply with company policies, guidelines, and protocols to ensure consistent service delivery

⛳️ Requirements

• Aged 18 or older with a high school diploma or GED equivalent

• Minimum of 2 years of relevant experience

• Exceptional verbal and written communication abilities

• Strong problem-solving capabilities

• Ability to manage multiple tasks and prioritize in a fast-paced setting

• High attention to detail and accuracy

• Flexibility to work various shifts, including evenings, weekends, and holidays as necessary

• Preferred: Experience in a Financial Institution

• Preferred: Sales experience

🏝️ Benefits

• Competitive wages

• Opportunities for career advancement and a comprehensive training program

• Work-life balance

• Premium health insurance (for Full-Time employees)

• Paid Time Off (accrued and available immediately)

• Paid holidays (for Full-Time employees)

• Banking hours with closure on Sundays

• Tuition reimbursement

• Employer-sponsored retirement benefits

• 401(K) plan

• Dental and vision insurance (for Full-Time employees)

• Short and long-term disability insurance (for Full-Time employees)

• Life insurance (for Full-Time employees)