Consumer Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee, mentor, and develop a geographically dispersed team of around 41 union and non-union hourly major appliance repair technicians.

• Ensure the successful execution of team objectives and goals.

• Inspire employees to achieve daily targets and hold them accountable for their performance.

• Provide necessary performance feedback when required.

• Analyze metrics and customer feedback data to pinpoint performance enhancement opportunities and devise action plans.

• Guide employees through challenging conversations and complex situations.

• Facilitate regular team meetings with staff members.

• Employ problem-solving and conflict-resolution capabilities.

• Oversee profits and losses for designated areas.

• Stay updated on industry standards and practices.

• Meet safety compliance program and training objectives.

• Concentrate on minimizing recordable rates for workers’ compensation.

• Travel across the region for technician meetings, safety audits, training sessions, and hands-on performance management.

⛳️ Requirements

• Bachelor’s Degree or seven years of relevant work experience.

• At least seven years of professional experience.

• Minimum of two years in a supervisory role overseeing employees.

• Experience managing a Profit and Loss center or a similar entity.

• Willingness to travel up to 50% of the time.

• Capability to work from a home office.

• Exceptional interpersonal, communication, teamwork, and facilitation skills.

• Strong understanding of business principles.

• Primary residence within a reasonable commuting distance to Austin, Dallas, or Oklahoma City.

• Legally authorized to work in the United States at the time of hiring and able to sustain authorization without current or future employer or school sponsorship.

• Proven experience managing a remote workforce.

• High level of personal accountability.

• Demonstrated success in achieving results and meeting goals.

• Basic proficiency in Microsoft Office.

• Prior experience with GE Appliances Factory Service or other appliance service roles.

• Supervisory experience managing a team of at least 20 employees.

• Experience managing approximately $3 million in expenditures.

🏝️ Benefits

• Work-from-home position.

• Flexible work arrangement that accommodates individual, team, and organizational needs.

• Equal opportunity employment.

• Disability accommodations provided during the application process.