Consumer Benefits Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact between clients and production teams on a daily basis

• Oversee and facilitate client calls along with training for new client administrators

• Keep client documentation up to date, including Standard Operating Procedures and related process documentation

• Engage in continuous education regarding product releases, updates, and system functionalities

• Inform and advise clients on pertinent product updates

• Relay updates on system functionalities, industry developments, ongoing issues, project initiatives, and resolution activities

• Promote ongoing enhancements in service delivery across various teams

• Organize Annual Enrollment and Plan Year closure activities

• Take part in sales finalist meetings and assist with prospect visits and presentations regarding scopes of services

• Collaborate with internal teams to identify trends and training requirements

• Offer support and expertise to the Service Center team

⛳️ Requirements

• Bachelor’s Degree in Management or Communication is preferred

• A minimum of 4 years’ experience in client relations and relationship building, with specific experience in consumer accounts, employee benefits, or benefit administration

• Solid understanding of consumer spending account administration and its implications within the industry

• Familiarity with consumer account systems

• Strong skills in relationship management and project management

• Analytical abilities with the capacity to engage and motivate a variety of stakeholders

• Capability to lead client meetings, present information, and foster relationships

• Consultative approach to communication

• Ability to collaborate with other functional departments and organizations

• Capacity to maintain composure during high-pressure periods

• Innovative and resourceful problem-solving skills

• Willingness to learn new technologies and communicate effectively with clients

🏝️ Benefits

• Eligibility for an annual bonus incentive plan

• Comprehensive benefits package available for full-time or part-time employees who qualify

• Background checks, identity verification, and reference confirmation conducted as part of the hiring process