Consultor POS, Analista de Soporte L2

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address and follow up on operational and business requirements, ensuring their proper handling and resolution.

• Create, maintain, and optimize reports in Excel for various business areas.

• Analyze operational and performance data to identify patterns, errors, or areas for improvement.

• Assist in documenting internal processes and procedures.

• Engage with development, support, and business teams to gather, document, and validate requirements.

• Participate in continuous improvement initiatives under frameworks such as ITIL or agile methodologies.

• Keep the incident tracking database, requirements, and reports updated.

• Collaborate with functional, technical, and business specialists in the implementation and integration of solutions and systems.

• Provide services and products that add value and enhance customer satisfaction.

⛳️ Requirements

• Intermediate Excel skills: pivot tables, nested functions, advanced filters, data validation, charts.

• Intermediate SQL skills: SELECT queries, JOINs, filters, groupings, subqueries.

• Ability to generate and present reports with a technical focus.

• Basic knowledge of incident and requirement management.

• Preferably familiar with ITIL Foundation.

• Desirable knowledge of ServiceNow, Jira, or similar tools.

• Experience as a seasoned professional.

🏝️ Benefits

• Competitive compensation.

• Benefits exceeding legal requirements.

• Recruitment and onboarding experience.

• Collaborative work environment.

• Opportunities for career planning and development.

• Diverse and inclusive workplace.