Consulting Solution Architect – Cisco ThousandEyes

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead consulting-driven projects, including assessments for observability, digital experience, application visibility, network performance, user experience monitoring, and operational maturity.

• Facilitate customer workshops, discovery sessions, executive briefings, and strategy meetings.

• Evaluate monitoring tools, operational workflows, network designs, and user experience obstacles.

• Create strategic recommendations and roadmaps tailored for campus, branch, cloud, Internet, SaaS, and hybrid workforce settings.

• Offer consultative insights on observability strategies, monitoring operations, network assurance, and user experience enhancement.

• Design and advocate for Cisco ThousandEyes solutions focusing on application monitoring, Internet intelligence, endpoint monitoring, cloud visibility, and network assurance.

• Establish service offerings, assessment methodologies, reference architectures, statements of work, and reusable consulting resources.

• Convert business and technical requirements into actionable solution recommendations, service opportunities, and implementation roadmaps.

• Assist in proof-of-value demonstrations, workshops, and discovery initiatives.

• Collaborate with delivery teams to ensure smooth transitions from pre-sales to implementation phases.

• Work alongside sales teams to identify, qualify, and advance opportunities for Cisco ThousandEyes.

• Propel the growth of Cisco ThousandEyes software, subscription services, professional services, and consulting revenue.

• Aid in account planning and national business development efforts.

• Create solution plays, customer messaging, competitive positioning strategies, and business value frameworks.

• Act as a national subject matter expert on Cisco ThousandEyes, digital experience monitoring, and observability solutions.

• Stay current on Cisco ThousandEyes and related Cisco observability technologies.

• Forge strategic technical partnerships with Cisco ThousandEyes, Cisco observability teams, and partner organizations.

• Develop training content and mentor architects, specialists, engineers, and sales personnel.

⛳️ Requirements

• Bachelor’s degree or equivalent experience with 7 years in a technical pre-sales, consulting, architecture, engineering, or post-sale delivery position; or 11 years of relevant experience.

• Experience in network monitoring, observability, digital experience management, application performance monitoring, or IT operations.

• Strong comprehension of enterprise networking, cloud architectures, SaaS platforms, Internet connectivity, and user experience monitoring.

• Proven experience conducting customer discovery sessions, workshops, assessments, and consulting engagements.

• Excellent presentation, communication, facilitation, and executive engagement abilities.

• Capable of translating technical insights into business outcomes, strategic recommendations, and actionable solution roadmaps.

• Proven ability to collaborate effectively across sales, services, delivery, partner, and technical teams.

• Demonstrated capability to independently execute high-quality work with minimal guidance within a national coverage model.

• Willingness to travel up to 25% as required.

• Cisco ThousandEyes certifications, accreditations, or relevant technical training are advantageous.

• Cisco DevNet, CCNP Enterprise, CCIE Enterprise Infrastructure, or related Cisco certifications are a plus.

• Familiarity with Cisco ThousandEyes Endpoint Agents, Cloud Agents, Enterprise Agents, and Internet Intelligence features is beneficial.

• Experience with Splunk Observability or AppDynamics is preferred.

• Background in supporting Microsoft Azure, Amazon Web Services, or Google Cloud is desirable.

• Experience in network operations, NOC environments, digital experience monitoring, application monitoring, or IT service management is a plus.

• Proven track record in developing consulting assessments, advisory services, statements of work, and professional services offerings is advantageous.

• Experience in managing large enterprise and strategic customer environments is a plus.

🏝️ Benefits

• Annual bonus target of 25% subject to plan terms and conditions.

• Comprehensive benefits package (details available at https://cdw.benefit-info.com/).

• Salary ranges may vary based on geographic differentials.