Consulting Operations Associate

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Oversee executive inboxes, prioritize incoming messages, and organize daily schedules and calendars.

• Compose professional email communications and review drafts generated by AI.

• Identify the true sender in communications that are sent on behalf of leadership.

• Monitor executive commitments and manage follow-ups.

• Maintain awareness of ongoing client consulting engagements, including timelines, milestones, and deliverables.

• Track client obligations and remind stakeholders of upcoming account needs.

• Organize account details and follow up on meetings.

• Participate in vendor, partner, and software demonstration meetings as a representative of leadership.

• Collect information, pose clarifying questions, summarize findings, and suggest next steps.

• Professionally represent the organization in interactions with clients and vendors.

• Conduct structured research on business, technology, and consulting topics.

• Create research-based outlines, blog ideas, and marketing materials.

• Review and improve AI-assisted written content for tone, accuracy, and depth.

• Develop simple AI-enabled tools and lightweight applications.

• Utilize AI-assisted development platforms, GitHub workflows, and Vercel or similar platforms for testing and deploying internal tools.

• Assess automation opportunities and the accuracy of AI outputs for business relevance.

• Coordinate information exchange among Operations Managers, Project Managers, and consulting team leads.

• Assist with event logistics, marketing campaign coordination, and platform research.

• Identify administrative challenges and suggest human-reviewed automation solutions.

• Collaborate directly with the Chief Executive Officer while working with the Operations Manager, Project Manager, and the wider consulting team.

⛳️ Requirements

• Strong client-facing experience in a professional services, consulting, or high-paced client-service setting.

• Demonstrated experience in supporting executives or managing client account coordination.

• Familiarity with Slack, Google Workspace/Email, GitHub, Vercel, HubSpot, Fathom, and contemporary AI-assisted research and development tools.

• Exceptional attention to detail.

• Strong editorial and writing judgment.

• Experience in auditing AI-generated outputs.

• Ability to create simple technical workflows or lightweight applications.

• Highly curious and straightforward communicator.

• Proactive in problem-solving.

• Comfortable in a fast-paced environment.

• Committed to exceptional follow-through.

• Ability to work a split shift with some overlap with the client’s time zone.

• Expected to attend in-person training sessions during the initial 3.5 weeks.

🏝️ Benefits

• In-person training sessions during the initial 3.5 weeks.

• Benefits and compensation information will be provided during the offer process.