Consulting Manager – Life Science Patient Experience

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Lead consulting projects for Life Sciences clients focusing on strategies for patient engagement, patient journeys, transformation of operating models, and digital enablement.

• Oversee cross-functional teams and serve as the primary client contact on a daily basis.

• Propel execution, align stakeholders, and expand patient-centric solutions including patient support programs and engagement platforms.

• Manage large-scale client initiatives, ensuring quality, timely delivery, and adherence to budget.

• Direct solution development and the implementation process.

• Cultivate client relationships and guarantee client satisfaction throughout the project lifecycle.

• Build business relationships and act as a trusted advisor to clients.

• Implement business development strategies, encompassing lead qualification, problem/solution exploration, proposal creation, and client meetings.

• Inspire, coach, mentor, and lead direct reports and client project teams.

• Assist in the recruitment and development of high-potential talent.

• Conduct client meetings and discussions that yield clear outcomes.

• Create business presentations and reviews for both internal and external stakeholders.

• Develop governance frameworks to define, monitor, and support programs and strategies.

• Assess and adopt new tools, processes, and methods to enhance methodologies.

• Formulate methodologies and intellectual capital for the practice area.

• Represent the company at speaking engagements, networking opportunities, executive events, seminars, and other marketing initiatives.

• Travel occasionally to client locations and/or attend designated hub offices.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Operations, or a related field.

• A minimum of 5 years of consulting experience in Life Sciences.

• Proven track record in delivering patient engagement or patient support solutions (digital, CRM, or service-oriented).

• Established capability to lead client engagements and teams.

• Experience in managing complex projects that involve efficiency, productivity, quality, costs, and digital capabilities.

• Strong business acumen, encompassing policy alignment, clear communication, and technology solutions that support strategic objectives.

• Demonstrated success in executing business development strategies and achieving targets.

• Experience in technology strategic planning, including critical thinking and navigating ambiguous situations.

• Well-developed communication skills with a proficiency in delivering engaging presentations.

• Effective skills in resolving problems.

• Strong focus on customer satisfaction.

• Experience in people leadership, including coaching and mentoring.

• Proven ability to establish trusting relationships and maintain a professional demeanor under pressure.

• Willingness to travel based on client requirements.

• Legally authorized to work full-time for any employer in the U.S. without sponsorship.

• Preferred: Over 8 years of consulting experience, including leadership roles.

• Preferred: Experience in developing a technology practice or service offerings in life sciences.

• Preferred: Background in process improvement/Six Sigma/Lean Sigma methodologies.

• Master’s degree or MBA preferred.

🏝️ Benefits

• Eligibility for bonuses.

• 401K Savings Plan with a Company Match.

• Medical, Dental, and Vision coverage.

• Employee Stock Options Plan (ESOP).

• 25 PTO days, 6 Federal Holidays, and 4 Floating Holidays.

• 4 months of parental leave for the birthing parent and 2 months for the supporting parent.

• Flexible work arrangements based on client and business needs.