Consulting Engineering Lead

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Implement adoption and optimization strategies in long-term customer partnerships

• Set up regular meeting schedules and document outcomes for customers

• Oversee the adoption, optimization, and integration of Splunk Core and ES solutions within customers' business structures

• Offer technical guidance on enterprise architecture, configuration, and optimization in complex environments

• Champion customer initiatives and requirements within the internal Splunk ecosystem

• Act as a dedicated liaison for adoption, optimization, customer success, and technical escalations

• Continuously engage and share insights with Splunk’s account teams

• Address customers’ most challenging technical issues

• Develop standard processes and procedures to enhance service delivery, scale operations, and automate essential functions

⛳️ Requirements

• Over 3 years of experience in technical consulting or big-data analytics

• More than 3 years of proven experience in administering and utilizing Splunk Core and/or ES

• Proven understanding of common enterprise applications

• Experience in statistical and analytical modeling is advantageous

• Solid knowledge of bash scripting

• Familiarity with application development in Java, Python, and .NET

• Understanding of databases and analytical tools

• Significant software industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

• Capability to function as a trusted advisor and product expert for assigned customers

• Ability to manage strategic accounts that necessitate partnership, negotiation, and conflict resolution

• Exceptional written and verbal communication skills

• Strong active listening abilities

• Excellent customer-facing skills

• Willingness to work remotely from anywhere in the United States

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short- and long-term disability coverage

• Basic life insurance

• Potential Cisco restricted stock unit grants, vesting upon continued employment

• 10 paid holidays each full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness

• 16 days of paid vacation time each full calendar year for non-exempt employees

• Flexible vacation time off program with no set limit for eligible exempt employees

• 80 hours of sick time off provided on hire date and each January 1st thereafter

• Up to 80 hours of unused sick time carried forward annually

• Additional paid time off for critical or emergency family matters

• Optional 10 paid volunteer days each full calendar year

• Annual bonuses for non-sales roles, subject to Cisco’s policies

• Performance-based incentive pay for employees on sales plans