Consultant

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Design, develop, and manage Node.js applications hosted on AWS Lambda.

• Create and improve IVR and self-service workflows utilizing Amazon Connect and Amazon Lex.

• Develop integrations between contact center solutions and enterprise applications, as well as databases, CRM systems, and third-party APIs.

• Construct reusable Lambda services that support authentication, routing, customer identification, case management, and self-service transactions.

• Build RESTful APIs and event-driven architectures leveraging AWS services.

• Implement secure coding standards, including encryption, authentication, authorization, and data protection measures.

• Contribute to the development and automation of CI/CD pipelines using GitHub and AWS DevOps services.

• Diagnose production issues and enhance application performance, scalability, and reliability.

• Collaborate with solution architects, contact center engineers, quality assurance teams, and business stakeholders throughout the software development lifecycle.

• Create automated unit, integration, and regression tests for serverless applications.

• Develop technical documentation, deployment procedures, and operational runbooks.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience.

• Over 3 years of experience in Node.js development.

• More than 2 years of hands-on experience in AWS development.

• Proficiency in developing and deploying AWS Lambda functions.

• Familiarity with Amazon Connect and/or Amazon Lex.

• Strong understanding of REST APIs, JSON, and microservices architectures.

• Experience with AWS services like API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.

• Proficient in using Git and GitHub for version control and CI/CD pipelines.

• Strong skills in debugging, troubleshooting, and optimizing performance.

• Knowledge of secure software development practices and cloud security principles.

• Preferred: Experience in developing contact center IVR solutions.

• Preferred: Background in conversational AI and chatbot implementations.

• Preferred: Experience integrating with CRM platforms such as Salesforce or ServiceNow.

• Preferred: Familiarity with Infrastructure as Code (CloudFormation, CDK, or Terraform).

• Preferred: Experience working in Agile development settings.

• Preferred: AWS Developer Associate or AWS Certified Solutions Architect certification.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and training programs.

• Collaborative and innovative work environment.