Construction Success Team Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture Customer Success Managers across the Strategic, Mid-Market, and Australian segments.

• Set, track, and report on team OKRs, KPIs, retention targets, adoption metrics, and overall business performance.

• Collaborate on intricate customer scenarios, executive escalations, and strategic account initiatives.

• Manage hiring, onboarding, performance evaluations, talent development, and succession planning.

• Continuously enhance Customer Success programs, processes, playbooks, and documentation.

• Drive cross-functional initiatives alongside Sales, Solutions Engineering, Product, Support, Marketing, and Operations.

• Serve as the customer's voice and advocate for customer success outcomes within company strategy.

• Cultivate accountability, collaboration, innovation, and a unified team approach.

⛳️ Requirements

• Over 6 years of professional experience in Customer Success, Account Management, Consulting, SaaS, Construction Technology, or similar customer-facing roles.

• More than 2 years of experience in people management, including leading senior individual contributors or multi-segment teams.

• Preferred experience with Fieldwire, construction workflows, or leadership in customer success within the construction tech sector.

• Demonstrated success in leading high-performing teams and achieving measurable business results in a dynamic environment.

• Experience in managing geographically dispersed teams and supporting various customer segments.

• Strong coaching, mentoring, and talent development abilities with a history of building and nurturing successful teams.

• Exceptional communication, presentation, and cross-functional leadership skills.

• Strong operational discipline, project management expertise, and data-driven decision-making capabilities.

• Ability to excel in ambiguous situations while managing competing priorities and business objectives.

• High levels of ownership, accountability, empathy, and a customer-centric mindset.

🏝️ Benefits

• Corporate bonus eligibility of up to 30%.

• Equal employment opportunity regardless of protected characteristics.