Console Attendant

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive incoming calls from the hospital's main line and redirect them to the correct department.

• Provide paging services, which include paging doctors and managing rolling pagers.

• Make same-day adjustments to the On Call schedule as a backup for department schedulers.

• Answer the attendant console within three rings, ensuring to identify the hospital and attendant services.

• Assess and respond to calls promptly and clearly.

• Direct callers to the appropriate staff with minimal valid complaints.

• Identify genuine emergency calls and follow the established emergency protocols.

• Understand callers’ requirements and efficiently connect them to the right person or department.

• Support callers and visitors with limited English proficiency.

• Manage frustrated, worried, abusive, or panicked callers and visitors in a professional manner.

• React instantly to emergency, fire/security, and STAT pages and calls, adhering to hospital policies.

• Assist medical staff and faculty in accordance with hospital and departmental policies and procedures.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least one (1) year of customer service experience, or experience as a console attendant (preferred qualification).

• Experience working in a medical office environment (preferred qualification).

• Ability to remain seated for extended periods (6-8 hours).

• Must be able to operate under stressful conditions.

• This is a non-exempt position in the United States of America.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Supportive work environment and team culture.