Configuration Specialist – STR/BLT

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and deliver managed services that Neumo provides on behalf of clients

• Create and implement service workflows

• Handle clients' daily processing tasks

• Guide client personnel on the service model and reporting procedures

• Collaborate with Service Operations, Product Management, and Client Success teams

• Engage with clients throughout the implementation phase to ensure successful launches

• Analyze, document, and illustrate current and future business processes and requirements

• Prepare functional/business requirements, use cases, and instructional documentation

• Develop, test, and manage business processes and workflows

• Conduct operational tasks including intake, processing, review, correspondence, and reporting to agreed service standards

• Oversee assigned project tasks and coordinate necessary resources

• Comprehend Neumo’s offerings in business licensing, tax, and short-term rental services

• Tailor service engagements according to client vision, value propositions, requirements, and use cases

• Assist in customer onboarding through service setup, process handoff, and best practices for ongoing service delivery

• Manage multiple client engagements while ensuring stakeholder accountability

• Transition ongoing services to the service delivery and support organization post go-live

• Work with Solutions and Success teams to define engagement scope, effort level, and best practices

• Collaborate with internal Operations and IT to set up systems, access, and environments

• Carry out additional duties as assigned

⛳️ Requirements

• Proven experience in delivering or managing business licensing, tax, and short-term rental services

• Familiarity with municipal business licensing and tax collection processes

• Background in short-term rental operations and business activities

• Work experience in a finance office within a jurisdiction focusing on licensing or tax collection

• Experience in presenting to both internal and external stakeholders

• In-depth knowledge of municipal business licensing and tax collection

• Comprehensive understanding of short-term rental operations and business activities

• Expertise in advising customers on best practices for service delivery and processes

• Experience in delivering outsourced or managed administrative services in the Govtech sector

• Exceptional planning, analytical, communication, technical, and problem-solving skills

• Strong process acumen along with familiarity with productivity and reporting tools

• Experience using case management, ticketing, and workflow tracking systems

• Excellent written and verbal communication skills

• Quick learner with the ability to manage multiple tasks effectively

• Advanced proficiency in Microsoft Product Suite, including Word, Excel, Project, and Visio

• Willingness to travel up to 25% annually

• Ability to remain in a stationary position for the majority of the day

• Regularly operate a computer and other office productivity equipment

• Occasionally move within the office environment

🏝️ Benefits

• Competitive benefits and compensation package

• Remote work as specified in the requisition title

• Travel availability up to 25% annually