Configuration Specialist – STR, BLT

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement managed-service workflows executed on behalf of clients

• Take responsibility for daily client processing tasks, which include intake, processing, review, correspondence, and reporting, adhering to agreed service levels

• Familiarize client personnel with the service model and reporting mechanisms

• Evaluate, document, and illustrate current and future business processes and requirements

• Create functional and business requirements, use cases, and instructional materials

• Establish, test, and manage business processes and service workflows

• Oversee assigned project tasks and organize necessary resources

• Engage with, guide, and influence customers and colleagues across various departments

• Comprehend business licensing, tax, and short-term rental service offerings

• Design service engagements in line with client vision, value propositions, requirements, and use cases

• Assist in customer onboarding through service configuration, process transition, and ongoing service delivery

• Manage multiple client engagements while ensuring stakeholder accountability

• Transition operational services to the ongoing service delivery and support organization post go-live

• Collaborate with Solutions and Success teams to evaluate engagement scope, effort level, and best practices

• Partner with internal Operations and IT to set up systems, access, and environments required for service delivery

• Carry out additional tasks as assigned

⛳️ Requirements

• Proven experience in delivering or managing business licensing and tax as well as short-term rental services

• Experience with municipal business licensing and tax collection processes

• Familiarity with short-term rental operations and business activities

• Professional experience within a jurisdiction's finance office relating to licensing or tax collection

• Experience in presenting to both internal and external stakeholders

• Knowledge of municipal business licensing and tax collection systems

• In-depth understanding of short-term rental operations and business activities

• Expertise in advising customers on service delivery and process best practices

• Experience providing outsourced or managed administrative services in the Govtech sector

• Exceptional planning, analytical, communication, technical, and problem-solving capabilities

• Strong process understanding and proficiency with productivity and reporting tools

• Experience with case management, ticketing, and workflow tracking applications

• Outstanding written and verbal communication skills

• Quick learner with robust multitasking capabilities

• Advanced proficiency in Microsoft Product Suite, including Word, Excel, Project, and Visio

• Willingness to travel up to 25% of the year

• Ability to remain stationary for the majority of the workday

• Capability to continuously operate a computer and office productivity equipment

• Ability to occasionally navigate within the office environment

• Frequent communication via telephone or computer is required

🏝️ Benefits

• Competitive benefits and compensation package

• Option for remote work as indicated in the requisition title

• Equal Opportunity Employer