Configuration Management & Documentation Specialist - Tech Writer

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Deliver configuration management, change management, and technical documentation expertise for a significant Federal Government client.

• Ensure the accuracy, control, and traceability of technical information throughout the project's lifecycle.

• Identify, manage, document, audit, and report on the status of configuration items.

• Maintain comprehensive records for hardware, software, system configurations, documentation, and deliverables.

• Develop and refine technical processes, configuration standards, baselines, and procedures.

• Support change-control processes while maintaining associated documentation and traceability.

• Maintain and support centralized CMDB information in alignment with ITSM practices.

• Coordinate configuration management activities among technical and project teams.

• Conduct documentation reviews and quality-control activities to ensure the accuracy of technical artifacts.

• Travel may be necessary for meetings, training, presentations, or briefings with project stakeholders.

⛳️ Requirements

• Capability to obtain and maintain the necessary VA background investigation/suitability determination and system access.

• Certification in one or more of the IAT III, IAM III, or IASAE III categories.

• Relevant Bachelor's degree or Associate's degree in an IT-related field, such as Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, or Information Resource Management.

• IAT III, IAM III, or IASAE III certifications may replace a relevant Bachelor's degree or 4 years of pertinent experience.

• Minimum of 5 years of IT experience.

• At least 3 years of Configuration Management/Technical Editing experience in a large corporation or Government agency comparable in size/scope to GSA, IRS, DoD, or VA.

• A Master's degree in a related IT field may count for up to 2 years of the required experience.

• Proficiency in project management or experience in a project-oriented environment.

• Understanding of the role of configuration management within the overall project lifecycle.

• Experience in configuration/change management and technical documentation within IT or software development settings.

• Familiarity with ITSM practices and centralized CMDBs.

• Preferred: Experience with VA/Federal technical documentation.

• Preferred: ITIL certification.

• Preferred: Experience with automated configuration or compliance tracking tools.

🏝️ Benefits

• Eleven Federal Holidays.

• Paid Time Off accrued each pay period.

• Parental Leave.

• Three medical plan choices with substantial employer contributions.

• Dental and Vision Insurance.

• Company-paid Short-Term and Long-Term Disability.

• Company-paid Life and AD&D Insurance.

• 401k with competitive matching and vesting schedule.

• Continuing education assistance.

• Medical, Dependent Care, and Commuter Flexible Spending Accounts.

• Employee Assistance Program.

• Wellness benefits including access to the Calm Health app and WellHub gym subsidy (formerly GymPass).

• 529 College Savings Plan.

• Legal Insurance.

• Pet Insurance.