Condition Management Account Coordinator

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Respond to incoming calls from participants in the Condition Management Program.

• Initiate outbound calls to participants who are enrolled.

• Address inquiries from participants effectively.

• Provide assistance to participants through email and online messaging platforms.

• Ensure accurate documentation of all communications with participants.

• Support participants in Health Coaching and Condition Management programs.

• Play a role in enhancing business processes and improving the participant experience.

⛳️ Requirements

• Excellent customer service abilities.

• Capability to thrive both independently and as part of a team.

• Experience in a healthcare environment, such as roles in reception, scheduling, insurance verification, health coaching, LPN, CNA, or Medical Assistant, or a background in customer service is acceptable.

• Strong verbal and written communication skills.

• Attention to detail is essential.

• No previous experience necessary; training will be provided.

🏝️ Benefits

• Most benefits begin on Day 1.

• Medical, Dental, and Vision Insurance coverage.

• Flexible Spending Account or Health Savings Account options.

• 401(k) plan with company matching contributions.

• Profit-Sharing/Defined Contribution after a 1-year waiting period.

• Paid Time Off and Paid Holidays.

• Company-covered Short Term and Long Term Disability insurance.

• Maternity and Parental Leave policies.

• Subsidized parking options available.

• Company-paid Term Life and Accidental Death Insurance coverage.

• Comprehensive training provided.