Condition Management Account Coordinator

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Handle incoming calls from participants.

• Initiate outgoing calls to participants enrolled in the Condition Management Program.

• Address participant inquiries effectively.

• Provide assistance to participants through email and online messaging platforms.

• Ensure accurate documentation of participant communications.

• Foster participant engagement and encourage positive behavior change through Health Coaching and Condition Management initiatives.

⛳️ Requirements

• Excellent customer service abilities.

• Capability to excel both independently and as part of a team.

• Strong verbal and written communication skills.

• Attention to detail.

• Relevant experience in a medical environment is preferred, including roles such as receptionist, scheduler, insurance verifier, health coach, LPN, CNA, or Medical Assistant.

• Background in customer service is advantageous.

• No prior experience necessary; training will be provided.

🏝️ Benefits

• Most benefits commence on Day 1.

• Comprehensive Medical, Dental, and Vision Insurance.

• Flexible Spending Account or Health Savings Account.

• 401(k) plan with company matching contributions.

• Profit-Sharing/Defined Contribution plan (with a 1-year waiting period).

• Paid Time Off and Paid Holidays.

• Company-sponsored Short-Term and Long-Term Disability.

• Maternity and Parental Leave.

• Subsidized parking options.

• Company-paid Term Life and Accidental Death Insurance.