Compliance Operations Lead

This is a fully remote position, open to applicants in South Africa, +2 more countries.

📋 Description

• Serve as the primary escalation point for intricate KYB, KYC, and enhanced due diligence cases, prior to any matters reaching the Head of Compliance.

• Evaluate and perform quality assurance on analyst decisions — including risk ratings, evidence, and disposition notes — ensuring they are thorough and defensible.

• Establish and monitor team service level agreements (SLAs) and key performance indicators (KPIs): case aging, turnaround times, QA findings, and rework rates.

• Develop and uphold standard operating procedures (SOPs), escalation templates, and case documentation standards as the team evolves.

• Oversee sanctions, politically exposed persons (PEP), and adverse media escalations, which includes reviewing false positives and retaining evidence.

• Assist in transaction monitoring by identifying unusual payout patterns, rapid onboarding, or high-risk activities.

• Maintain the compliance evidence register and manage the issue/remediation tracker for audits and partner assessments.

• Collaborate with Customer Success and Operations to ensure that client-facing compliance requests are clear and commercially viable.

• Provide reports on compliance operations to the Head of Compliance and COO.

⛳️ Requirements

• A minimum of 5 years in compliance operations, AML/financial crime, sanctions, or payments compliance — preferably with experience at a licensed money transmitter, payment institution, bank, PSP, fintech, card/spend platform, marketplace, or other regulated financial services settings.

• Comfortable making decisions on ambiguous cases: incomplete documents, unclear business activities, or heightened payment partner risk.

• Capable of distinguishing between a documentation gap and actual risk, as well as identifying matters that should be escalated directly to the Head of Compliance.

• Excellent written communication skills: producing case notes, escalation summaries, and partner responses that withstand scrutiny.

• Arabic fluency is a significant advantage, but not mandatory.

• Experience in managing, mentoring, or performing quality assurance for analysts is a strong plus — though not required.

• CAMS or CFCS certification is an asset.

🏝️ Benefits

• Remote-First Culture: We don’t just promote remote work; we embody it. Enjoy the flexibility to work from virtually anywhere.

• Hyper-Growth: Join a company that is frequently acknowledged for its rapid growth and innovative approaches.

• Inclusion Matters: We are dedicated to fostering a diverse team, valuing various perspectives and empowering each individual to bring their authentic selves to work.